Langefels Equipment Co LLC
United States
Reviews (2)
Are they crazy? The update in November basically lets Facebook take over your store. They have access to everything you do and your customers. Shopify should be more interested in protecting there customers information and best interest than promoting Facebook. I would highly suggest you remove the application or put your settings to conservative. I hope Shopify did not automatically share my customers information with Facebook.
Developer reply ·
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I can see that you are concerned about data sharing with Facebook. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help. Jason | Shopify
I use this product to add steel surcharge fees to products. This application doesn't work well at all. As you need to update fees to the new rates the new fees do not show up. The application even started pulling multiple fees to a single product. The support team is horrible. After multiple emails I never received help or solved the multiple problems. This application should not even be available to purchase in Shopify.
Developer reply ·
Hello, Thank you for sharing your experience with us. We are truly sorry for the difficulties you've faced with. We reviewed all your tickets. All of them were processed in a timely manner and the app itself is configured properly. You've got multiple fees applied to a single product because you have several active fees that meet the condition for that product. You need to review your fees and remove/deactivate the extra ones if needed. We weren't able to reproduce the issue with outdated rates and asked you to send us additional details (Ticket #99568) this week. We are always here to assist but we need your feedback on our replies to be able to assist. Looking forward to hearing from you. Have a great day!
