Surya
Australia
Reviews (4)
So far so good. Had the app less than a month, and support works well! Very quick to get back to me. 5 stars for customer support.
I recommend this app for sure. I changed from another higher priced one (with less features) around a year ago, and I am very impressed!! The customer service is excellent, and I am able to customise pretty much everything I want to on my own - if not, I just message the team and they reply straight away. Can't fault this app.
Since switching over from the old facebook shops app to this one, my shop has now been removed and I have no reason why and have been trying for months to see what I am doing wrong. I emailed shopify support and they said it is facebook's fault. No one from facebook to contact though. I was running ads before and now cannot. Big thumbs down from me ... this is our business and random crap like this affects our income. Not happy to say the least.
Developer reply ·
Thanks for taking the time to share your feedback! I definitely understand how frustrating it is to not be able to connect your Facebook Shop with us after having already done so with our previous app. When it comes to account eligibility, this is something determined directly by Facebook so I would like to get in touch with you to share some resources on getting this resolved and how you can contact Facebook. I've sent out an email to learn more about what happened and provide you with the proper next steps. Looking forward to your reply. - Jamilah, Shopify Support
Had slight integration issues at the beginning and Evan was super quick to respond and help me fix it. I've already had 6 new sign-ups as well (despite not even personalizing the main pic yet). Very happy with this app :)
