Hanna Nikole
Hong Kong SAR
Reviews (5)
Very great customer service. Sid went out of his way to spend close to 2 hours providing technical support, helping us step by step to solve the problem and adjust the widget to the style we wanted. Very excited to see how the tweaks perform!
Developer reply ·
We're grateful for your time in providing us with your feedback. Your kind remarks are incredibly valued and bring us much joy.
Omega is an app we've used for several years and it has always done a good job of tracking data for FB. We appreciate Rosie's technical support, which is timely and efficient. Helped us improve the data tracking code for cart and checkout. Highly looking forward to the results of the improvements.
Developer reply ·
Thank you for being a loyal Omega user! We're thrilled to hear that Omega has been effective in tracking Facebook Ad data over the years. We appreciate your positive feedback on Rosie's timely and efficient technical support, helping enhance your data tracking code for cart and checkout. We share your excitement about the upcoming improvements and look forward to continuing to provide value. Thanks for choosing Omega!
After I asked for help, responded promptly and efficiently and assisted me in optimizing the look of the wish list icons. Their technical support is very attentive and I will still keep in touch with them for further needs.
Developer reply ·
Thank you for your kind words. We’re grateful for your amazing feedback. It’s our pleasure to provide the best possible service to our customers. :) Do get in touch with us for any queries through in-app chat or email us at support@scriptengine.net, we are always happy to help you.
Due to your product problem, the product ID in GA4 in our Google Analytics is displayed abnormally. Most of the product SKUs display the product digital code in the shopify backend. I hope you can fix this bug.
Developer reply ·
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
The support from the customer service and technical team has been fantastic, assisting us promptly and accurately in resolving any issues we encountered, and even assisting with modifications at the code level. It's very comforting to communicate with customer service and solve problems!
Developer reply ·
Dear Hong Kong SAR, We are overjoyed to learn that you had a satisfying experience with our services. Providing top-notch customer service is our primary goal, and your review reassures us that we are on the right track ❤️😊 Please do not hesitate to share with us all your ideas, via our LiveChat or email. We are 24/7 ready to chat with you! Liam BON team
