Manuel Alves
Portugal
Reviews (4)
Great app and very easy to use! It does exactly what we need and works smoothly. A special mention to Haley from the support team, she was absolutely amazing, helpful, and very quick to assist us. Excellent customer support! Highly recommended.
We installed napps just one week before Black Friday and the team made sure everything was up and running perfectly in time. The team helped us with our doubts and is always ready to help! This app has truly opened a new door for our business in order to achieve new goals!
No support! No service! Sometimes people forget that the best advertising is word of mouth! Also, after this review they asked us to change it and modify it! Good or bad Outvio must accept the opinion and try to improve services! Speaking as the owners of truth is not what a client wants to hear!
Developer reply ·
Hello Rita, We’re genuinely surprised by your review. Throughout our entire collaboration, our support team responded to every single message: often within minutes or hours, and even after your subscription had been cancelled. From the beginning, we clearly explained that the issue you encountered was due to a Shopify store configuration, something Shopify themselves later confirmed. It’s unfortunate that, despite our consistent support, you’ve chosen to leave a review stating “No support! No service!”—a claim that simply doesn’t reflect the reality. You used Outvio for nearly two years without issues, and now blame us for a problem caused during your migration to Shopify. An issue that, as explained, had nothing to do with Outvio, but rather with how your Shopify environment was configured. We understand that not every partnership is the right fit, but we do believe in transparency and fairness, especially when public feedback is involved. We wish you all the best moving forward, – The Outvio Team
