tfench
United Kingdom
Reviews (3)
Fantastic App - for small businesses the free version is perfect and helps you get on your feet. Have tried the 14 day trial and it is also great and does what it says it will do . The invoice look and feel is great and professional. And very easy to use. The customer service is excellent. I will be upgrading to the paid for version as soon as i feel I have enough orders to warrant it.
The support advisor was outstanding Muaza and extremely helpful. The problem was immediately identified and sorted out. I gave the app 4 stars because there should have been more communication between Shopify and the app for the issue at hand (discounts and customization) as this issue as a whole took 3 attempts over 3 days and about 6 hours of time wasted plus lost me valuable time in which it send out a newsletter missing the deadline for a fathers day discount. Shopify seemed unable to identify the issue which is that the hulk customization app is not compatible with discounts. Whose fault this is i do not know .. however once the problem was identified by the 3rd shopify advisor and then the Hulk app advisor it was quickly sorted out. My advisor i feel went above the call of duty . The problem is resolved
Developer reply ·
Thank you for your detailed feedback! We’re glad to hear that Muaza was able to identify and resolve the issue quickly and that you felt supported throughout the process. We completely understand your frustration with the back-and-forth with Shopify and appreciate your patience. Your insights are valuable, and we’ll continue striving to make integrations smoother and communication clearer for our users. We’re happy the problem is now resolved!
Developer reply ·
We appreciate your feedback! We're always looking for ways to enhance our app. If there's anything specific that you think we could do better or if you have suggestions, please let us know. Your insights are valuable, and we want to ensure your experience meets your expectations.
