Daniel Alain
United States
Reviews (2)
I have emailed them an inquiry if they could add free consultation sessions and stylist schedules without Adding to Cart and Check Out like a transaction. I got an email and asked if I could provide collaborator code which I happily replied right away. That was a week ago and I am as yet to hear form anyone. I published the app and showed it to everyone in my team from marketing to sales. They all found the interface was not exactly user-friendly and super weird to ask for check out a shopping cart when the consultation is free. There was probably a way to solve it but due to the lack of response, I was never able to get the help I was asking for. It left me with no choice but to delete the app. It's frustrating when an app doesn't have a chat function to walk you through any question and worse, being unresponsive in email replied. The app supposes to make booking appointment easy but unfortunately it just doesn't work out for my company.
Developer reply ·
Hey Julie, Sorry to hear that your experience with Sesami has not been what you had expected. Although I just checked the communication history and I saw we did reply to your two emails on Wednesday and Thursday within hours. And for the collab access, we requested if you can kindly share the request code on Thursday at 09:01 am EST which we didn't heard back from you. Regarding the checkout, you are right that it's not the best user experience having customers going though it while booking a free appointment. However to achieve the best integration with Shopify and track all customers' touch point, we create our appointments out of Shopify orders. Which comes so useful when using the data to create customized journeys and personalizations. More explained here https://help.sesami.co/hc/en-us/articles/360045236513-How-do-clients-skip-the-cart-and-checkout- Having said that, we're working on an exciting new feature which let your customers book without going through the checkout and this is currently in development. Ref. https://sesami.co/app-features-status/ We appreciate you re-consider your review as we're here for good and helping thousands of businesses, specially through this difficult time to run their businesses safely and efficiently. Also, please feel free to book a call with us to walk through any other questions you may have: https://sesamiapp.myshopify.com/products/book-a-demo
What I like about this app is that it can be import/export reviews and Q/A from one site to another. And the things I like the most is the Chat service. I was lucky to have Louis to help me through setting up import/export reviews and Q/A to my new store. He was super helpful and knowledgable!! 5 stars to him!!! What I don't like about is app is that when they get too many tickets/emails, the chat function disappears. It can get frustrated when you want immediate help. Then the only way you can get support is through submitting email and go back and forth on emails. I was in the middle of chat with Louis and in the middle of our chat, they were experiencing a high volume of support requests, my chat with Louis got dropped just like that. The chat button was nowhere to be found. Lucky shortly after, we were able to resume our chat and finished what we were set out to do. Overall, the app was great and Louis was wonderful to work with!
