Bitesoft Co.
Australia
Reviews (2)
BEWARE! They stole my money for over 12 months. I cancelled our account via my Privy account but because the app was still installed on Shopify they continued to take money out of our account and will not refund even though they can see we cancelled. USE KLAYVIO INSTEAD!!!
Developer reply ·
Hi there, I am happy to clarify here; since our app was not removed from your Shopify store, the charges did continue. It is important to cancel as soon as our app no longer meets your needs. Regarding a refund, the charges in question fall outside our refund policy which can be found here: https://help.privy.com/hc/en-us/articles/360049718694-Billing-Payments-Refunds-FAQ If you have any further questions, you can email billing@privy.com and refer to ticket #195223. – Best
very helpful support team! they answer my questions and helped me fix my problem nearly straight away!
