Heather Jordan Jewelry

I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :( Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing. This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.

Easily installed. I will return to update my review after it's run for a while to detail how useful and effective it was.

I had trouble getting the text colored so I tried to get help and was very disappointed to find their "help" was a service ticket system, which means a very long wait time for actual help. After I posted my first review here, I was given a work-around-- a page was emailed to me that should have actually appeared on their help page (if they had one). Why did I have to open a service ticket to receive that? It should be easily accessible so users can help themselves without having to wait for someone to answer a service ticket! I sent a follow-up question after the first response I received but it's been 2 days and I still haven't gotten an answer to that question, specifically, why the colors on the Theme Customization page won't save! As I said before, I'm happy to continue upgrading my reviews but I really need someone to address this! It takes far too long to get help with this app.