Midas Beds

Excellent support and genuinely honest advice We contacted CartWatch while dealing with a serious Shopify bot attack involving direct cart permalink URLs and synthetic abandoned checkouts. Although we ultimately resolved the issue using a separate firewall solution, the support from Shaya at CartWatch was excellent. They took the time to understand the exact attack pattern, clearly explained what CartWatch could and couldn’t intercept, and were completely honest about Shopify’s platform limitations rather than trying to oversell the app. They even offered to personally review the bot activity if we installed the free plan for diagnostics. We didn’t end up needing to keep the app installed, but the quality of the support absolutely deserves 5 stars. Very knowledgeable, responsive and refreshingly transparent.

Outstanding support and a solution that actually worked! We had a serious bot attack creating large numbers of fake abandoned checkouts through direct Shopify cart permalink URLs. It was disrupting our analytics, affecting our checkout setup and causing a major headache for the business. Ashley and the Armex team were excellent throughout. They took the time to properly investigate how the bots were accessing the site, identified that they were mainly targeting our root domain, helped us reconfigure the protection step by step, and then monitored the traffic until the issue was under control. Armex is now blocking the malicious cart requests while genuine customers can browse, use guest checkout and place orders normally. What impressed me most was the support. Ashley was patient, thorough and genuinely determined to get to the bottom of the problem rather than just giving generic advice. Very grateful for the help and would absolutely recommend Armex. 5 stars.