Pesach Meals
United States
Reviews (2)
Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I switched to "shipping and delivery shipzip" and it works great with amazing customer service.
Developer reply ·
I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping. I reviewed the support history on your account, and our team responded to all inquiries promptly. I can see we also followed up to verify the issue was resolved or if you had any additional questions or concerns, which unfortunately, you never replied to. We would have appreciated the opportunity to assist you further, though we can only assist when we know we are needed. We used to offer call-in support but switched to call bookings a few years ago. The high volume of merchants we onboard lead to sometimes hour-long hold times that weren’t respectful of our clients’ busy schedules. Call bookings ensure a reserved time slot is available for our clients and gives our team a chance to review their requirements ahead of time to ensure the most efficient use of time. I notice you utilized this service and I would appreciate feedback on how it could have worked better for you. Regarding bugs in the app, my understanding of the issues you were experiencing is that they were due to the configuration instructions not being implemented as per our guidance. Intuitive Shipping is an extraordinarily powerful app that processes millions of shipping calculations a day and is trusted by some of the world’s largest retail brands. We do take any claim of there being a bug in the app seriously, so if I’m incorrect in my understanding of the circumstances after reviewing your ticket history, please let me know. Again, I apologize that you did not enjoy your experience with Intuitive Shipping. Warm regards, Sharon Green CEO / Co-founder
wow! wow! wow!!! This application is the best thing that ever happened for anyone that uses third party shipping rates. I've been using a different application which was always giving me other explainable issues. I had customers constantly call me with rates and shipping issues which made me lose money and the worst part the customer service was terrible. This app is completely opposite. First off, I must say the customer service is implacable. I had a representative on Skype with me for an hour setting up all the different settings/rates i needed at no extra charge (shout out Sid). This app is amazing. This app does many things. I now deleted 2 paid apps because of this one. HIGHLY RECOMMEND.
Developer reply ·
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
