Dawn Lorraine Skincare

Doesnt connect to my business page and will only connect to my personal profile page. Says that Im not an Admin in my biz page and Instagram, when I clearly am. Cannot find any way to fix it or get instructions on how to fix it.

Having major problems with the app AND HAVE GOTTEN NO RESPONSE TO SEVERAL MESSAGES AND EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We are updating to a new theme and need to remove the app but get an error message and cannot access any of the protected pages to make edits and delete those protections before uninstalling the app. My understanding is that protections need to be removed before uninstalling the app but we have no way to do that because they arent showing in there. We are having work done on this site beginning June 7 and really need this resolved to move forward. There is no link anywhere to access the existing protected pages. They arent showing and we get an error message saying to contact the developer. But this developer just ignores emails and support chat messages. On one page it says "If uninstalling, disable Passwordify below first so the modifications made to your theme's templates can be undone!" However there is not disable link or option anywhere to do that. We had contacted a while back about this and see they created a duplicate theme in our store that says passwordify update duplicate, but we have no idea what that means? Did it get fixed. Did it get removed? We got no communication about it HELP US!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent customer service. We are in the process of upgrading a very outdated theme and had a lot of detailed questions right out of the box. Jake not only responded immediately but took the time to address each bullet point specifically and in detail and additionally made suggestions outside of just what applied to his app. We really appreciated this level of attention and care. We will now be looking to see what else he has to offer that may benefit our new site design and focus. Thx Jake!