chronofactum.com
Germany
Reviews (2)
ATTENTION: AFTER WEEKS STILL NO REFUND OR PRODUCTIVE REACTION! It seems we have to open a dispute.... Bad technical experience. We're waiting for a refund of almost 1000 USD for several months now... very bad support with slow or no communication. Can't recommend Transcy!
Developer reply ·
Hi there, This is Saha. I’m truly sorry to hear about your experience and completely understand your frustration. According to our records, your refund request was submitted on Feb 23, and I responded the same day, offering to investigate the issue and identify the root cause. In that message, I also sent a collaborator access request so we could review your store more thoroughly. The email was opened, but we didn’t receive a reply. I followed up again on Feb 24, which was also viewed, though we unfortunately didn’t hear back. At the moment, I can see that the Transcy app is still installed on your store. I just wanted to check if you’re open to continuing with us, I’d be more than happy to personally assist in resolving the issue and ensuring everything works as expected. If you’d prefer not to continue using the app, we can absolutely review your case and consider a refund for the remaining unused period We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Best regards, Saha Transcy by FireGroup Technology
Absolutely fantastic! We had some detail issues with our website Chronofactum.com/en and the Langwill support was extremely fast, kind, professional and simply fantastic. Thank you very much again!
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
