Langwill：AI Language Translate Delisted
by Rave Infosys Private Limited · launched · delisted from the App Store
View in Shopify App Store ↗Reviews (643)
Great customer support, quick to respond. Thank you so much for your kind review! 🌟 We’re delighted to hear that you had a great experience with our customer support and that our team was able to respond quickly. Your feedback means a lot to us and motivates our team to continue providing fast, helpful, and friendly support. 💙 We truly appreciate your support and look forward to assisting you again in the future! Best Regards, Kim| Langwill Support Team of CWILL
非常感谢 Langwill 团队的帮助！ 之前遇到了自动扣费的问题，联系 Langwill 后，他们非常及时地帮我处理了退款申请，整个沟通过程很顺畅，客服响应也很耐心。 原本预计需要 15-30 天处理完成，但在 Shopify 扣款确认后，实际大约 7 个工作日就完成了，非常高效。 感谢 Langwill 提供的专业服务和快速解决问题的能力，后续还会继续使用并推荐给有需要的朋友！ 非常感谢您写下如此精彩的评价和暖心的留言！💙 得知我们的团队能够迅速为您提供帮助，并让退款流程顺利无忧，我们感到由衷的高兴。 您在整个过程中表现出的耐心与理解对我们意义重大。我们也很高兴一切都比预期更早完成了！ 我们衷心感谢您对 Langwill 的持续信任和推荐。我们将继续竭尽全力，为您提供快速、专业且贴心的支持。感谢您选择 Langwill！🙌 此致， Kim CWILL Langwill 支持团队
First, their one-click translation feature makes translating languages effortless and convenient—a capability other plugins currently lack—and it works exceptionally well. The downside is that they do not offer an API key interface; instead, you have to purchase a 30,000-character quota for $4.90. This necessitates repeated top-ups—for instance, with 700 product links, I had to reload my balance multiple times just to translate into a single language. If you have a large number of products, I would recommend looking for a plugin that supports API keys, as their quota pricing is too expensive. Hi there, Thank you for taking the time to share your feedback and for trying Langwill. We truly appreciate your kind words about our one-click translation feature. We're glad to hear you found it effortless and convenient, and we're sorry that the word credit cost prevented you from completing your translations. We also understand your concern regarding API key support. At the moment, Langwill does not support API key integration on any plan. We genuinely appreciate your suggestion, as feedback like yours helps us understand which features are most valuable to our users. We'd love the opportunity to assist you further. If you're willing to give Langwill another try, simply reinstall the app and let us know. Our development team can review your store, calculate the total word count, and provide an estimate of the word credits required to complete all of your translations, so you'll have a clear understanding of the translation requirements before proceeding. Thank you again for your honest feedback. We truly value your input and hope to have the opportunity to provide you with a better experience. If you have any questions or need any assistance, please don't hesitate to reach out—we're always happy to help. Sophie|Langwill Customer Support of CWILL
Absolutely fantastic work. Thank you all so much for your support. I think other users of your theme will benefit from it too. Anytime Super cool Work THX
Very good support! Nova was very helpful!
Developer reply ·
Thank you for sharing your positive experience with our application. We're glad to hear that you find it easy to use. We apologize for any bugs you may have encountered, but we're happy to know that our customer support team was able to quickly assist you and resolve the issue. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you for choosing our application! - Sophie 🌹
Excellent customer service! The team was quick to respond, professional and very helpful. I'm extremely satisfied with the support I received. We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Nova|Langwill Customer Support of CWILL
Quick response, clear explanations, and excellent support. Very reliable and helpful app.
Developer reply ·
Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you are happy with the service provided! If you have any further questions or concerns, feel free to reach out. We are happy that you are using our platform! 👍🚀 Best Regards, Emma ETranslate Support
Charged in trial Period. reason reached over 30000 word transalated. you don't able to know when app will charged from you. Hello Handicraft Trend, This is Nova from the Langwill Support Team at CWILL. Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period. We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request. To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption. You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied. We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible. We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue. Best Regards, Nova| Langwill Support Team
相对而言，翻译还是比较好用的，就是这价格，贵了些。 感谢您的反馈！很高兴得知翻译功能能很好地满足您的需求。 我们理解您对定价的顾虑，并衷心感谢您分享您的想法。我们持续致力于提升翻译质量、性能及整体价值，以确保客户获得最佳体验。 您的反馈对我们非常宝贵，我们将在此评估定价及未来改进方案时予以充分考虑。感谢您选择我们的应用，并支持我们的持续发展！ 此致， Kim|CWILL Langwill 支持团队
Perfect Thank you for your wonderful review! 🌟 We're thrilled to hear that your experience has been perfect. Your support means a lot to us, and we'll continue working hard to provide the best possible service. If you ever need any assistance, our team is always here to help! Best Regards, Kim|Langwill Support Team of CWILL
We would like to thank the support team of Langwill. They have been very helpful, professional, and kind. We truly appreciate their great service and support. We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
Painful to find some content that requires translation. Fast support but app has no improvements for some time now. I utilise a paid for (albeit standard) theme and when I make a change, sometimes it take a long time to find the untranslated entry. I have to paginate through pages and pages of other text before finding what I'm looking for. Interface is also a little old. It takes some time to get images "translated". I still have this installed right now, but I am actively looking at other translation apps. Hello There, This is Kim from the Langwill Support Team of CWILL. 🌹 Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing the responsiveness of our support team, and we’re sorry to hear that the experience with locating untranslated content and image translations has been frustrating for you. We understand how time-consuming it can be to search through multiple entries after theme changes, especially when managing a growing store. Your feedback about improving searchability, navigation, and the overall interface is valuable, and we’ve shared these points with our product team for further review. Regarding translated images, processing times can sometimes vary depending on theme structure and Shopify synchronization, but we understand the delay can impact workflow efficiency. We appreciate that you’ve continued using the app despite these challenges, and we’d still love the opportunity to improve your experience. If you’re open to it, please reach out to our support team with specific examples of the untranslated entries or workflows causing the most difficulty so we can investigate possible optimizations or workarounds for your store setup. Best Regards, Kim|Langwill Support Team of CWILL
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of CWILL
fast support, quick response and easy help and guideline to solution We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of CWILL
M'a beaucoup aidé merci infiniment. Merci ! 😊 Nous sommes ravis d'apprendre que vous avez apprécié votre expérience ! Vos commentaires comptent beaucoup pour nous. Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message à tout moment. Cordialement, Sophie | Équipe d'assistance Langwill de CWILL
Super support, bonne APP Thank you so much for taking the time to leave us review! We really appreciate your feedback. 🌟 We are glad that you are happy with the support and the app. We promise to continue to strive in providing the best possible user experience to everyone. Thank you again! Emma Langwill Customer Support Team of CWILL
thank you! Thank you so much for your kind feedback! We truly appreciate your support and are glad to hear from you. If there’s anything more we can do for you, feel free to let us know anytime 😊 Best Regards, Kim|Langwill Support Team of CWILL
Customer service was patient, and it was a very pleasant experience. Thank you very much for taking the time to leave us a review! We really appreciate your feedback! 🌟 We are glad that you are happy with the app and the service. We promise to continue to strive in providing the best user experience possible. Thank you again! Emma Langwill Customer Support of CWILL
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of CWILL
Kim from the support team was amazing! She helped me quickly and made everything very smooth and easy. I really appreciate her great support! Thank you! 😊 We’re happy to know you had a good experience! Your feedback means a lot to us. If you have any other concerns, please feel free to message us anytime. Best Regards, Sophie|Langwill Support Team
The customer support is top notch We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
always helpfull We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
they are very supportive
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
Nice app, good translations
Developer reply ·
Thank you so much for your kind feedback! 😊 We’re glad to hear you’re enjoying the app and that the translations are working well for you. If you ever need help or have suggestions, feel free to reach out — we’re always happy to assist! Best Regards, Kim|Langwill Support Team of CWILL
Dangerous for brand image – Zero context awareness I installed this app expecting smart, context-aware AI translations, but the results were disastrous and unprofessional. I run a jewelry store, and the translations were completely literal, missing the context entirely: Embarrassing Menu Errors: It translated jewelry "Cuffs" to "Esposas" (Handcuffs/Wives), "Outlet" to "Salida" (Physical Exit Door), and items to "Juguetes" (Children's Toys). Grammar & Tone Issues: The text constantly switches between formal ("usted") and informal ("tú") within the same paragraph. It also fails basic gender agreement rules (using masculine adjectives for feminine nouns like "joyas"). If I have to manually rewrite every single line to avoid scaring off customers with broken Spanish, there is no point in paying for this app. The free native Shopify tools do a better job than this. Not recommended for professional stores.
Developer reply ·
Hello Ana, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store. After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect. We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy. We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience. Best Regards, Nona| Langwill Customer Support Team
Absolutely fantastic! We had some detail issues with our website Chronofactum.com/en and the Langwill support was extremely fast, kind, professional and simply fantastic. Thank you very much again!
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWILL
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of CWILL
Great Support, easy to use App.
Developer reply ·
Thank you! 😊 We’re happy to know you had a good experience! Your feedback means a lot to us. If you have any other concerns, please feel free to message us anytime. Best Regards, Sophie|Langwill Support Team
Customer service is amazing, very efficient and helpful.
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of CWill
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of CWill Show less
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of Channelwill
Gran app que facilita mucho la tradución de la tienda online. Además el soporte es rápido y eficiente.
Developer reply ·
¡Muchas gracias por tu reseña! 😊 Nos alegra saber que la app te ha ayudado a facilitar la traducción de tu tienda online. También es un gusto saber que nuestro soporte fue rápido y eficiente. ¡Seguiremos trabajando para brindarte la mejor experiencia posible! 🙌 Saludos cordiales, KIm|Equipo de asistencia de Langwill
Very good app, and nice customer service :)
Developer reply ·
Thank you so much for your kind words! We’re really glad to hear you’re enjoying the app and had a great experience with our customer service. If you ever need anything, we’re always here to help! 😊 Best regards, KIm|Langwill Support Team ✨
Good Translate Tool ,Good service
Developer reply ·
Thanks for the great review! We're thrilled that you found our translate tool helpful and our service satisfying. If you need any other support, please feel free to message us again anytime. We'll be here to assist! Best Regards, Kim|Langwill Support Team
Traductions catastrophiques. Par ailleurs, alors que j'étais dans une version d'essai gratuite de 3 jours, j'ai été facturé de frais d'utilisation sans avoir donné mon accord.
Developer reply ·
Bonjour, Ici Nova de l'équipe d'assistance Channelwill. Nous avons récemment pris connaissance de votre avis négatif (1 étoile) et nous sommes sincèrement désolés de votre expérience. Nous mettons tout en œuvre pour fournir des traductions précises et une configuration simple, et nous sommes navrés d'apprendre que le service n'a pas fonctionné comme prévu sur votre boutique. Concernant les problèmes de traduction, sachez que nombre de nos marchands obtiennent d'excellents résultats une fois l'application correctement configurée. En effet, la configuration peut parfois nécessiter quelques ajustements en fonction du thème ou du code personnalisé. Si vous aviez contacté notre équipe d'assistance plus tôt, nous vous aurions accompagné avec plaisir, étape par étape, pour que les traductions fonctionnent correctement sur votre boutique. Nous avons également noté votre préoccupation concernant la facturation pendant la période d'essai gratuite. Si vous souhaitez obtenir un remboursement, veuillez nous contacter directement. Nous serons ravis de vous aider et de résoudre votre problème de facturation. ❤️ Si vous souhaitez donner une autre chance à notre application, nous serons heureux de vous aider à la configurer correctement, de vous expliquer le fonctionnement des fonctionnalités et de nous assurer que les traductions s'affichent correctement à l'avenir. Votre satisfaction est notre priorité et nous tenons à rectifier la situation. 😊 Merci et à bientôt pour nous aider davantage.
Kim and the app are getting a 6/5 star review if that was possible! The app is amazing compared to other apps I have used it is both better and cheaper. What more can you ask for!
Developer reply ·
Thank you so much for this amazing review! 🌟 We’re thrilled to hear that both Kim and the app have made such a great impression on you. Knowing that you find it better — and more affordable — than other apps you’ve tried truly means a lot to us. Your 6/5 stars absolutely made our day! We’ll keep working hard to deliver the best experience possible. If you ever need anything, we’re always here to help. 💛 Best Regards, Kim|Langwill Support Team ✨
Very quick and helpful customer service
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you found our customer service quick and helpful. If you ever need anything else, we're always here to assist! 😊 Best regards, Kim|Langwill Team
Developer reply ·
Hi there, My name is Emma from Langwill Customer Support Team of Channelwill. We appreciate the time in leaving a review. We understand we might not have fulfilled your requirements from the app, and we would love to take the opportunity to address any issues you are experiencing if you may, please. We have also reached out to you separately via email. We are willing to address any faults and issues as we are committed to provide the best possible user experience. Kindly share with us your feedback and we are happy to listen. Please feel free to send us a message anytime as you require help. We are always available to provide support 24/7. Thank you again. Emma Langwill Customer Support Team
Ze vertalen het goed, app werkt OK. Alleen de tekst wordt op de server van Langwill gehouden en ze geven het niet vrij. Het is een lock in. Mijn advies: kies voor de native app van Shopify
Developer reply ·
Hallo, Dit is Kim van het Langwill Support Team. Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. Wij waarderen uw opmerkingen en begrijpen uw zorgen. We zijn blij te horen dat u de vertalingen nauwkeurig vindt en dat de app goed voor u werkt. We begrijpen echter uw zorgen over gegevensopslag en -toegang. Bij Langwill geven we prioriteit aan de privacy en veiligheid van gebruikers en we werken voortdurend aan het verbeteren van onze service om ervoor te zorgen dat deze voldoet aan de hoogste normen van transparantie en gebruikerscontrole. We onderzoeken actief mogelijkheden om meer flexibiliteit te bieden rond gegevenstoegang, en uw input is van onschatbare waarde om ons te helpen bij het vormgeven van toekomstige updates. Dat gezegd hebbende, respecteren we uw aanbeveling om andere oplossingen te overwegen, zoals de native app van Shopify, en waarderen we uw mening. We streven er altijd naar om te verbeteren en de best mogelijke ervaring te bieden, en uw feedback speelt een belangrijke rol in dat proces. Als u besluit om ons nog een kans te geven of als u nog vragen heeft, aarzel dan niet om contact met ons op te nemen. We staan klaar om u te helpen! Met vriendelijke groet, Kim|Langwill Team
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of Channelwill
kind, supportive, fast.
Developer reply ·
Thank you so much for your kind words! 💛 We’re really glad to know you found our team kind, supportive, and fast. Your feedback truly motivates us to keep delivering great service! Thank you for choosing Langwill! Best Regards, Kim|Langwill Support Team
Nice support
Developer reply ·
Thank you so much for your kind words! 😊 We’re glad to know you’re happy with our support. Our team is always here to help whenever you need assistance! Best Regards, Kim|Langwill Support Team
响应特别快
Developer reply ·
非常感谢您抽出时间留下评价！得知您对应用程序和客户服务感到满意，我们深感欣喜。我们始终致力于为每位用户提供最佳体验。 如需支持，请随时联系我们。 我们全天候待命，随时为您服务。 再次感谢！ Sophie Langwill客户支持团队（隶属Channelwill）
Great service!
Developer reply ·
We are very glad that you are happy with the app! Thank you so much for taking the time to leave a review. We are committed to driving the best experience possible for everyone. Please feel free to reach out anytime as you need support. We are available 24/7 to attend to your needs. Thank you again! Emma Langwill Customer Support Team of Channelwill
Really good experience not only the plugins itself, also for the best customer service
Developer reply ·
Thank you so much for taking the time to leave a review! It is fantastic to hear that you are happy with the app and the customer service. We are committed to driving the best experience possible for everyone. Please feel free to reach out anytime as you need support. We are available 24/7 to attend to your needs. Thank you again! Emma Langwill Customer Support Team of Channelwill
THIS APP DESTROED MY TRANSLATIONS!!!!
Developer reply ·
Hello There, Thank you for taking time sharing your feedback. This is Kim from the Langwill Support Team. We’re truly sorry to hear about your experience and the issues you’ve encountered with the app. We completely understand how frustrating it must be to see your translations affected, and we want to make things right as quickly as possible. To help us investigate and restore your setup, could you please share a few details? 1) The name or URL of your store 2) When the issue started occurring 3) Any recent changes or updates made before the problem appeared Our technical team will prioritize your case and work on resolving this immediately. We value your trust and appreciate the opportunity to make this right. Thank you for bringing this to our attention—we’re committed to ensuring your store runs smoothly and securely. Warm regards, Kim|Langwill Team
Amazing experience thanks so much very easy application and helpful .
Developer reply ·
Thank you so much for your kind words! We’re glad to hear you had an amazing experience and found the application process easy and helpful. Your feedback means a lot to us! 🌟 Best Regards, Kim|Langwill Support Team
Service client réactif, qui répond rapidement à nos questions et j'ai souvent eu des solutions rapides à mes problèmes également.
Developer reply ·
Bonjour La Purative Monaco, ici Nova de l'équipe de support Langwill. Merci beaucoup d'avoir partagé vos réflexions avec nous ! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre service client et que vous avez trouvé notre équipe réactive à vos besoins. Nous apprécions vraiment vos commentaires et nous sommes ravis que vous exploriez Langwill. Nous serions ravis d’en savoir plus sur votre parcours avec celui-ci alors que vous continuez à découvrir toutes ses fonctionnalités. Si vous avez un moment, nous apprécierions vraiment que vous partagiez vos réflexions avec les autres. Votre contribution nous aide à continuer à nous améliorer et à offrir la meilleure expérience possible ! Merci encore de nous avoir choisis.💓
Extremely supportive, prompt response to enquiries with indepth knowledge
Developer reply ·
Thank you so much for your kind words! We’re delighted to know that you found our support prompt and knowledgeable. Your satisfaction is our top priority. Best Regards, Kim|Langwill Support Team
Almost good, but there are always problems coming up. I currently get random symbols/words showing up on the site, which are not listed in the translations list. They just appear on the site. You cant fix it. And the support is not very rushed to fixed it since it has been a week of a random word in my navigation which they didn't fix. I always get we will pass it to the team and let you know. But no one let me know anything and the problem persists. The automatic translation is bad. And I am a bit afraid to pay for the AI translation plan seeing how half working the app already it. The glossary also works halfway. The manual translations get overwritten, or just dont save at all. Maybe writting this review gets me faster support because we already spent too much time going back and forth with this app.
Really Great Support! I didn't know that I would be charged automatically once I reach my credit limit. So I got charged extra. When I got to know about this, I uninstalled it, but I still got charged. After contacting the support team, they refunded me. That's really wonderful. Once I grow, I may use their app again. Thanks!
Developer reply ·
Thank you so much for your kind words! 🌸 We truly appreciate your understanding and are glad our support team was able to assist you with the refund. We completely understand how billing limits can be confusing at times, and we’re happy we could resolve it quickly for you. We’d love to have you back once your business grows — our team will always be here to support you! 💪✨ Best Regard, Nova| Langwill Support Team
Big thanks to the support team! The app works smoothly and makes translating my store effortless. Really happy with how easy it is to use!
Developer reply ·
Thank you so much for your kind words! We’re thrilled to hear that the app is making your store translations easier and more efficient. Our team is always here to help, and we’re so glad to know you’re happy with your experience. If you ever need anything, don’t hesitate to reach out! Best regards, Kim|Langwill Support Team
Developer reply ·
Thank you so much for taking the time to send your 5-stars. We are delighted to see that you are happy with the app. Your feedback mean a lot to us. ❤️ Kindly feel free to reach out to us as you need support. We are always available to provide help and the best user experience possible. Thank you again! ☺️ Emma Langwill Customer Support Team of Channelwill
This is one of my best apps, it works perfectly, suits my needs. The customer service is top notch.
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that the app is working perfectly for you and that it's meeting your needs. We're also glad you had a great experience with our customer service team. We truly appreciate your support and look forward to continuing to serve you! 😊 Best Regards, Kim|Langwill Support Team
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of Channelwill
Great Support – Issue Resolved Dear Langwill Support Team, Thank you so much for your top service during this support session. Everything has been resolved perfectly, and I really appreciate your quick and professional help.
Developer reply ·
Thank you very much for taking the time to send us 5-stars. We value your feedback. We are happy that we were able to help and provide the support that you need. ❤️ Please feel free to send us a message as you need support. We are available 24/7 to help out. We promise to continue to do best effort and drive the best possible solutions. Thank you again! ☺️ Emma Langwill Customer Support of Channelwill https://www.channelwill.com/
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of Channelwill
support fast! tks Kim
Developer reply ·
Thank you for your feedback. We’re pleased to hear that Kim was able to provide you with prompt support. We truly appreciate your kind words and look forward to assisting you again in the future. Best Regards, Kim|Langwill Team
very fast and helpful
Developer reply ·
Thanks so much for your kind words! We're thrilled to hear you had experienced a fast and helpful customer support from Langwill. Let us know if you need anything else! We are here to assist! Best Regards, Kim|Langwill Support Team
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of Channelwill
Amazing Emma helped very very quickly to translate my website
Developer reply ·
Thank you very much for taking the time to leave a review and share your kind words. We are glad that we were able to help and assist you. Your feedback mean a lot to us. ❤️ Kindly feel free to reach out to us as you need support. We are available 24/7 to take the opportunities in providing the best user experience possible for everyone. Thank you again! ☺️ Sophie Langwill Customer Support Team of Channewill.
Excellent técnical support. I would choose to install it again. Ich wich the app would have a cheaper beginner plan.
Fungerar som önskat och riktigt bra support
Developer reply ·
"Tack så mycket för din recension! Vi är glada att höra att allt fungerar som önskat och att du är nöjd med vår support. Tveka inte att kontakta oss om du behöver hjälp i framtiden!" Bästa hälsningar, Kim|Langwill Support Team
Terrible translations, worse than the simple browser translations. We got this app for the glossary feature but it is useless if the regular translations are bad. Promotes itself as "AI" but only the top tier has the option. Does not offer options to have photos based off of store language... We've been using this for a year and we are so glad to move away from them.
Developer reply ·
Hi Ashish, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the translations and features did not meet your expectations. We understand how important accurate translations and seamless multilingual experiences are, especially when it comes to presenting your store professionally to a global audience. Your feedback regarding the quality of translations, the glossary feature, and AI functionality has been noted with great concern. We’re continuously working to improve our services, and your input helps us identify areas that need the most attention. While it’s unfortunate that you’ve decided to move on, we’d still love to learn more about your specific pain points so we can improve not only for future users but possibly for you, should you reconsider us in the future. If you’re open to it, we’d appreciate the opportunity to schedule a quick call or exchange more details via email. Looking forward to your feedback.
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Kim|Langwill Customer Support of Channelwill
Great app. Easy to use.
Developer reply ·
Thank you so much for your kind words! 😊 We're glad to hear you find the app easy to use. If you ever have questions or need assistance, feel free to reach out — we're always here to help! 💬💙 Best Regards, Langwill Team
This app is the real deal with truly amazing and responsive support for whom no request is too much. Highly recommended, extremely accurate translations, very powerful and customisable and great value for money compared to the alternatives. Highly recommended!!
Developer reply ·
Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the app and finding the translations accurate and the features powerful and customizable. Our support team truly appreciates your kind words—it means a lot to us that you’ve noticed the effort we put into making sure every user gets the help they need. Thanks again for your recommendation and support. We're here whenever you need us! Warm regards, Kim|Willdesk Team
Emma has helped me in a very friendly way! Quick responses and great, helpful answers.
Developer reply ·
Thank you very much for taking the time to leave a review and share your kind words. We are glad that we were able to help and assist you. Your feedback mean a lot to us. ❤️ Kindly feel free to reach out to us as you need support. We are available 24/7 to take the opportunities in providing the best user experience possible for everyone. Thank you again! ☺️ Emma Langwill Customer Support Team of Channewill.
Be Careful — Unexpected Charges Despite Free Trial Offer I installed this app today hoping to try it out, as they clearly advertise a 2-day free trial and only $1 for the first month. I initially selected the Grows plan, and then switched to the Premium plan — all within 30 minutes of installation. During this short time, I was twice prompted to approve a $1 charge, which I accepted, thinking this was part of the offer. But right after that, unexpected charges started hitting my card. First $49, then $72, and then more charges followed until there was no money left on the card. I still don't understand how this happened, especially when I never intended to go beyond the trial period. This experience was extremely disappointing and stressful. I do not recommend installing this app. Be very cautious with their pricing and payment system.
Correction of statement. My money was wired back to my account and all is well. Takin my 2 stars up to 4 stars. Thanks for the costumer service.
Developer reply ·
Hi Jannek Gordon, I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair. I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing. With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible. To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly. We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it. If there’s anything else we can do for you, please don’t hesitate to let us know.❤️ Looking forward for your reply. ❤️
Great app
Developer reply ·
Thank you so much for taking the time to send us your amazing review! We are very glad that you're happy with the app. We really appreciate your feedback. We will always try to provide the best user experience. Please feel free to send us a message anytime about anything related to Langwill. We are available 24/7 to provide support. Thank you again! Emma Langwill Customer Support Team of Channelwill
Réponse et solution rapide avec Nova.
Developer reply ·
Merci d'avoir pris le temps de nous envoyer vos 5 étoiles ! Nous sommes ravis que vous soyez satisfaits de l'assistance que vous avez reçue. Nous apprécions vraiment vos commentaires. Nous ferons toujours de notre mieux pour améliorer l'expérience des utilisateurs de l'application. N'hésitez pas à nous envoyer un message à tout moment si vous avez des questions ou des suggestions. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider. Nous vous remercions encore une fois ! Emma Langwill Customer Support Team of Channelwill
Great customer service. Quickly responded.
Developer reply ·
Hello Barkalot, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. Best Regards, Etranslate Team
We have been using the app for 2 years + and despite that we had some serious issues in a times but the team was always there to support us and do what they can to sort them out. And also the team will make you feel like you are a family member not a customer and they are ready to support you all the way they can. this is what kept us using the app till now. The app also is very useful and easy and the team is working continuously to improve it. I would highly recommend Langwill for anyone who want a long term success. Thank you Langwill team.
Developer reply ·
Hello there, We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience. We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception. Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust. We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves. Thank you for your continued support, and we sincerely apologize for any inconvenience caused. Best Regards, Sophie | Etranslate Support Team
The plug-in customer service solved the problem in a timely manner and provided help
Developer reply ·
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the support and service. We appreciate you taking the time to send a very valuable feedback. We are committed to continue to be consistent in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Emma Langwill Customer Support Team of Channelwill
I love the app and the customer service
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you love the app and had a great experience with our customer service. Your support means a lot to us! 💙 Thank you for choosing Langwill! Best Regards, Kim|Langwill Support Team
Haven't tried the app yet, since the final decision is up to my superior. But the support from Nova (one of their staff) was very quick and delivered in a precise manner. If possible, hope we could work together.
Developer reply ·
Thank you for your kind words! We're glad to hear that Nova was able to assist you promptly and clearly. We completely understand that decisions often require team input, and we’d be happy to support you and your team further if needed. We hope to have the opportunity to work together in the future! Thank you for choosing Langwill~ Best Regards, Kim|Langwill Team
Great app once setup, help articles are a bit tricky to understand, but support is happy to help you sort out any hiccups and get your app setup to work as it should.
Developer reply ·
Hi Gidion,❤️ This is Nova again from Langwill Suppport Team of Channelwill. 💕Thank you for your thoughtful review and for sharing your experience with the app. We’re really glad to hear that I was able to help you get everything set up and running smoothly.❤️ We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to let us know. Your feedback means a lot to us. ❤️ Thanks again for your support! ☺️
good app but the UI is quite confusing if you update content in the site.
Developer reply ·
Hello there, This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞 We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that. If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users. Thanks again for taking the time to share your thoughts! 🌹 Best Regards, Sophie|Langwill Customer Support
good app good support Nova
Developer reply ·
Thank you so much for the kind words! 😊 We're really glad to hear you're enjoying the app and that our support—especially from Nova—has been helpful! If you ever need anything else, we're just a message away. 💬✨ Best Regards, Kim|Langwill Team
Works great
Developer reply ·
Hello Felix, This is Sophie again from Langwill Support. Thank you for taking the time to write your feedback! 🌻 We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Best Regards, Sophie|Langwill Customer Support
good support, always very supportive. thank you
Developer reply ·
Thank you so much for taking the time to leave an amazing review! We're very glad to hear that you are happy with the app and the customer support. We really appreciate your feedback, we promise to continue to provide high standards in user experience from the platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance. Thank you again! Best regards, Emma Langwill Customer Support Team
Developer reply ·
Dear Chris, I hope you're having a great day! We sincerely appreciate you taking the time to leave a review rating for our app. We understand that encountering issues with an app can be frustrating, and we truly regret any confusion or inconvenience this may have caused. Our goal is to ensure that every user gets the best possible experience, and we’d love the opportunity to address any concerns you have. If the issue you faced was related to some texts on your page not being translated to German, we’d be happy to guide you through the setup and functionality to ensure you’re getting the most out of our app. If you’re open to it, our support team is ready to assist you one-on-one and walk you through any challenges you may have faced. Would you be available for a quick chat or a troubleshooting session at your convenience? Your satisfaction is our top priority, and we’d love to turn your experience around. Looking forward to hearing from you soon! 🌹 Sincerely, Kim|Langwill Customer Support Representative
Amazing support that was super quick and helpful to solve the difficulties I faced! thank a lot!
Developer reply ·
Thank you so much for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively. If you ever need further help, don't hesitate to reach out—we're always here for you! 🚀💙 Thank you for choosing Langwill! Best Regards, Kim|Langwill Customer Support
Flowless customer support, excellent functionality of the application.
Developer reply ·
Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying the app and our customer support. If you ever need any assistance, we're always here to help! 🚀✨ Thank you for choosing Langwill! Best regards, Kim|Langwill Customer Support
サポートが充実している。また、コード経験がなくても感覚的にカスタマイズが可能。
Developer reply ·
嬉しいお言葉をありがとうございます！😊 サポートが充実しており、カスタマイズも使いやすいとのことで嬉しいです。何かお困りのことがありましたら、お気軽にお声がけください。喜んでお手伝いします！🚀 よろしくお願いします、 キム|ラングウィルサポート
Great app and even better customer service!
Developer reply ·
Hello there, Thank you so much for taking the time to send us a review. We are delighted that you are happy with the app and the customer support. Considering your rating, we would like to take the opportunity to address any issues you may have. We aim to improve your experience with the app. We wish to understand more the feedback from your review rating. Kindly, please send us a message anytime and we are looking forward to improving your experience with Langwill. Thank you! Langwill Team
I installed the app for only 15 minutes to try it out and removed it from my store because it wasn't useful. There was a free trial and I took advantage of it. They will see for themselves that I deleted it after only 15 minutes. However, I saw that they reflected the monthly fee on my bill. This is nothing but a scam, I do not recommend you to use it.
Developer reply ·
Hello there, We sincerely apologize for the inconvenience caused. After reviewing your account, we found that you had initially activated the free trial on October 17, 2024, at 11:40 PM. Since the trial was used up, when you re-applied for the service, the system automatically charged you. We deeply regret the lack of clarity in our product communication, which led to this misunderstanding. Thank you for bringing this to our attention. Once again, we apologize for the trouble this has caused you. If there is anything further we can do to assist you, please do not hesitate to let us know. Langwill Team
Buena atención al cliente.
Developer reply ·
¡Gracias por tu comentario! 😊 Nos alegra saber que estás satisfecho con nuestro servicio de atención al cliente. Siempre estamos aquí para ayudarte con lo que necesites. ¡No dudes en contactarnos si tienes más preguntas! 🙌 Saludos cordiales, Kim|Equipo de soporte de Langwill
Sehr kompetente und nette Beratung durch dem/der Mitarbeiter/in "Nova".
Developer reply ·
Vielen Dank für Ihre positive Bewertung 😊 Es freut uns sehr zu hören, dass Sie mit der kompetenten und freundlichen Beratung durch Nova zufrieden sind. Ihr Feedback motiviert uns, weiterhin unser Bestes zu geben. Sollten Sie weitere Fragen oder Anliegen haben, können Sie sich jederzeit gerne an uns wenden. Sophie|Langwill Kundenbetreuung von Channelwill
Developer reply ·
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Thanks again! Sophie|Langwill Customer Support of Channelwill
I love this app, the support is excellent, especially Kim!
Developer reply ·
Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support and the app. We really appreciate your feedback. We are committed to maintaining high standards in user experience from using the platform. Feel free to contact us anytime as you require, we are available 24/7 to provide assistance. Thank you again! Emma Langwill Customer Support Team of Channelwill
best app
Developer reply ·
Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the platform. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Langwill Customer Support Team of Channelwill
good service, quick response from the team. Nova did a great job fixing all my issues.
Developer reply ·
Thank you so much for your kind words! 😊 We’re delighted to hear that you had a positive experience with our team and that Nova was able to resolve your issues efficiently. Your feedback motivates us to continue delivering excellent service. If you have any further questions or need assistance, feel free to reach out. We’re always here to help! Best regards, Kim|Langwill Support Team of Channelwill
Great!! happy with the helpful support team .
Developer reply ·
Thank you so much for taking the time to leave an amazing review! We're very happy to hear that you are happy with the support. We really appreciate your feedback and we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime if you have questions, suggestions or require support. We are available 24/7 to provide assistance. Thank you again! Emma Langwill Customer Support Team of Channelwill
Good customer service, powerful app
Developer reply ·
Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Langwill Customer Support Team of Channelwill
Langwill app is an excellent application with the ability to manage your multilingual websites perfectly. The support team is excellent. they answer your questions in a very short time as soon as you need them. Thank you to Mrs Kim, an excellent support specialist.
Developer reply ·
Thank you for your wonderful feedback! We're glad to hear that Langwill app is meeting your multilingual needs perfectly. Kim and the support team truly appreciate your kind words and are always here to assist you promptly whenever needed. Thanks again for choosing us! Best Regards, Kim|Langwill Support Team of Channelwill
