Threadslabel
India
Reviews (4)
Excellent support, subhendu is immediately ready to listen and accomodated tailor made changes to our store. Highly effective and one of the best App for small businesses who are doing products on order line.
Developer reply ·
It has been a pleasure working with you. Thank you for the kind words.
Excellent service, help from support team. really good one and provides all features of video shopify. works well. really gud
Useless app, make you to only pay, no support, response, never worked for me, struggled to get connected with zoho books past two but never worked. I paid money, shopify should look into such scrap apps who are making us to pay but never provide service. please dont subscribe this app , simply you will burn your money
Developer reply ·
Hi Nithin and Shobana, Thank you for your feedback, but we’d like to respectfully clarify that your review does not reflect the actual timeline of our communication or our support efforts. 🔹 Support Was Prompt and Within SLA You installed the app on Saturday, May 10, at 12:09 PM, and messaged us at 2:22 PM. We replied in just 27 minutes at 2:49 PM. Unfortunately, by that time, you had already uninstalled the app, so we had no way to assist you further. You reinstalled the app the next day, Sunday, May 11, at 7:31 AM, and contacted us again at 7:49 AM. Even though it was a weekend (our non-working day), we still responded promptly at 8:18 AM, well within our 24-hour SLA for your $3.99 Basic Plan. Once again, the app was uninstalled shortly after, with no reply from your side. 🔹 No Charges Were Made yet Despite your claim that you “paid money,” you were never charged for trail Plan. While the subscription was started briefly, it was cancelled before any billing occurred. Screenshot ( https://snipboard.io/a9HrKx.jpg ) 🔹 You Didn’t Give Us a Chance to Help We take pride in supporting our users quickly and professionally. But in your case, we responded twice — once on a weekend — both times within 30 minutes, and each time the app was uninstalled before we could provide any real assistance. 🔹It’s unfair to label the app as “useless” or “scrap” when no opportunity was given to support or guide you through the setup. The app works for many merchants, and we’re always available to help when given the chance. We hope this explanation helps others understand that your experience does not reflect our usual support standard or billing process. Thank you,
Such a scrap app, they have made me to pay 29 USD instantly but zero support. Past 2 days i am trying to sync my shopify order as zoho books sales order but it is showing error that contact our team to fix. When i contacted they told refer the video. still i had same error when i reported no replies. It is a scam , dont subscribe, money will be burnt immediately. Such a unprofessional team, service and APP
Developer reply ·
We’re sorry for the trouble you faced. We’ve reached out to you via email to help resolve the issue and ensure everything runs smoothly. Looking forward to assisting you!
