super-store-u5459
Australia
Reviews (2)
Dan from Kaktus has been amazing, he has ensured i have been happy with every step of the process. He has been providing great support to me and my business!
Developer reply ·
Hello Our Lovely Client, First of all, thank you for giving a try to our app, and for nice words about the design. I would love to go step by step for each of your experience: 1. Pricing is not updating on Checkout - this is not really accurate info, as we mention into our communication that this issue is generated by another app, we were happy to find out a solution, but unfortunately you removed the app without giving us a chance to fix it for you. While this is caused by another app, WE ALWAYS HAPPY To help you out. 2. Hiding CHAT - We try to offer Support via chat from 3AM - 5PM EST Time(Monday to Friday), Our team is located in Ukraine, and on that specific day, in Ukraine we had Independence Day - we decided to hide CHAT not only for you but for everybody as may get too many requests with no answer. There wasn't any intention to hide CHAT for you, is just was that day. I am 100% sure that other than that day, we always available for help. I know, maybe the experience wasn't necessary the one that you were expected, but I promise WE LOVE OUR CLIENTS, and will never let them go just because they already installed and that's all. I wish I can move the time back and we can help you with anything you want! Best Regards, and lots of love from Kaktus Apps Team.
Shogun is a good builder once you get the hang of using its interface. The support team is critical to a page builder, most people in the team are great but one standout individual is Sweetan. He is probably one of the best support reps that I've experienced in a very long time. He has always gone above and beyond to support me with my website building even though I'm a novice. He always takes the time to understand my questions and provides a clear resolution or if not possible, alternatives to some of my website issues/concerns. Every time I had a question he always responded promptly and followed up to make sure everything runs smoothly, which I highly value in a person. Thank you Sweetan. I hope this feedback gets passed on to the senior leadership team that you're doing an amazing job! Well done.
Developer reply ·
Hi, Kenwil! Thank you so much for leaving this detailed review! We are so glad that Sweetan has been such a great support in developing your site - he is always there with a helpful suggestion! I will absolutely be sharing this feedback with our whole team. We can't wait to see what you build with Shogun! Allison | Manager | Support Shogun Page Builder
