Ketosource

Reading through the reviews of Appstle overall you get the impression of a very slick app and support. This unfortunately has not been my experience at all. The support at Appstle have not been able to help me to migrate from Bold Subscriptions which is one of the top shopify apps for subscriptions. Every day I try (this has been a multi-day exercise) a new person appears in support. So the conversation starts from zero again. I had hoped this would lead to someone new who understand the migration process and how to do it from Bold, but no one seems to know. I'm guessing that all the reviews for this app are from people who haven't used subscriptions before. So perhaps the overly positive rating is due to a lack of experience in subscriptions. It looked a bit suspicious with the 5 rating, and some reviews stating that they changed their review after the install. If you are aiming to migrate from any other subscription app I'd think about it twice. The app may work in itself, but if you can't get it set up with your existing subscribers smoothly - then I (you'll) never know. More detail on the support given for migration: 1. They ask you for two files but don't explain how to populate or get them from your existing systems 2. The two files contain subscription and customer data in a specific format they want (problem 1 - you'd think a company trying to acquire new customers like me would put some time into understanding how to get the migration data they need - but they haven't - no one in the company knows where to get the data) 3. I've returned countless files and been told sometimes they are partially correct, and other times (amusingly) the same files are now all incorrect 4. You can ask as many questions as you like but it seems they've been told to be friendly but give no actual support. So you get friendly messages that waste your time and apologise for not being helpful. Extremely disappointing. Recommendation to Appstle - take a note from any tech startup - work on your onboarding process and make it as easy as possible. Not impossible. It seems you're investing your time in the wrong places if you want to grow and take market share from other subscription apps.

We've had this set up with our UK store for a while and it works well enough. There is some confusion we keep getting for wholesale customers because they have to use a different login url, and this has sometimes caused weird orders not attached to their wholesale accounts - and requires manually fixing with them. The reason I'm writing this review however is because of our recent experience the last month trying to get this set up in another store. We tried to get it set up the last 7 days - but there is no end in sight. This is because: 1. The install process is complicated - it shouldn't be (our theme already had it integrated, but their app keeps saying it's not installable) 2. The support doesn't respond - we've sent multiple requests. 3. The only email we received from support was to say that we just needed to uninstall and reinstall and it would work. So we did this - and it didn't. Since then they don't reply. We're looking for alternative options - you can't use apps that don't have good support - because this basically means you have no control of problems. We have wholesale customers waiting for their orders - but unless Wholesale Gorilla support starts to respond/ do something, we have been 'helpless'. Looking for alternatives to move away from this app as a consequence.