Velvet & Vine Studios

Had VPN-related chargebacks eating into our margins. Asked support about VPN detection and they walked me through the proxy blocking settings I hadn't noticed. Set it up in five minutes, and within two weeks the suspicious orders from VPN addresses stopped completely. The feature was already there — I just needed someone to show me where.

Our custom theme was pushing the OTP widget below the fold on mobile and people were missing it entirely. I reached out to support expecting a generic CSS answer. Instead they pulled up our actual storefront, identified the exact div that was causing the layout shift, and sent me a three-line code snippet. Widget moved to the right spot on the first try.

Customers near the border of our Chicago and Milwaukee service areas were being routed to the wrong store. I mentioned this to support and they explained the IP accuracy limitations for nearby locations — then helped me set up a manual zone override for the overlap area. The misrouting dropped by about 80%. They were upfront about what IP detection can and can't do, which I respect.

I wasn't getting alerts for a competitor whose prices I could see were changing. Turns out I'd entered their URL with a trailing slash that was causing a mismatch. Support spotted it immediately, fixed the entry, and within an hour I had my first alert. It was a tiny mistake on my end but they diagnosed it in about two minutes flat.

A good solution for displaying announcements and promotions.

They responded very quickly, answered all my questions, and made sure everything was working perfectly.