LOT.
Netherlands
Reviews (3)
After a few months, CookieYes suddenly emailed me claiming I hadn’t paid for my subscription. This is incorrect, because I pay for the app natively through my Shopify account via the monthly invoice. The email stated that I had 23 days to pay before a certain date, but that date was already 23 days in the past. Just a few minutes later, I received another email saying I was too late and that the app had been uninstalled from my webshop. I find this a very strange and unprofessional way to treat customers. As a result, I decided to cancel my subscription (or rather, CookieYes cancelled it for me). I’m now waiting to receive a refund, since I already paid for the full month. In the meantime, I’ve installed Consentmo (2000+ 5‑star reviews), and their support team helped me configure my cookies immediately after installation. That is what I call good service.
Developer reply ·
We’re very sorry for the confusion and frustration this caused. During a recent migration to make CookieYes fully native to Shopify, a technical issue on our end caused incorrect billing emails to go out, these did not accurately reflect the subscription payments you had already made through Shopify. We understand how concerning it must have been to receive an overdue payment notice with an already-expired deadline, followed shortly afterwards by another notification that the app had been uninstalled. Our team has identified the issue and is working to ensure your CookieYes setup and existing settings are restored correctly. As part of this same migration, all essential CookieYes features, including what previously required our paid Ultimate plan, are now available free for Shopify merchants going forward. We sincerely apologise for the disruption and appreciate your patience while we get this resolved. We’ve also reached out to you directly to sort out the details.
I needed the dropdown menu to be integrated into the header of my webshop only showing the language flag. Within minutes I was helped by Polaris from support. I mentioned the look and feel and after 20 minutes it was already working in my shop. Had to give her 5 stars for the swift help she gave me.
Developer reply ·
Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Patrick Transcy by OneCommerce
