tunnellsCo.
United Kingdom
Reviews (2)
This has got to be the most frustratingly bad print on demand design tool. Can't save designs, won't stay connected to your store, overall stay the **** away from this if you want to keep your sanity..
Developer reply ·
Hello, tunnellsCo, Thank you for taking the time to share your feedback: “This has got to be the most frustratingly bad print on demand design tool. Can’t save designs, won’t stay connected to your store, overall stay the **** away from this if you want to keep your sanity.” I’m very sorry to hear about the difficulties you’ve experienced. We understand how critical it is for your designs to save reliably and for the tool to maintain a stable connection to your store. What we’ve done: Upgraded our European server nodes to provide greater bandwidth, ensuring the designer loads smoothly. Optimized the latest app version to simplify installation and improve store-connection stability. If you encounter any further issues, feel free to reach out at info@catkissfish.com, or chat with us via our online support portal. We’re here to help you get back to designing without frustration. Thank you again for your patience and for helping us improve. Best regards, David Customer Success Team, CAT KISS FISH
I tried this app to expand the reach of my stores products, But after three weeks of connection, I still cannot use the link from shopify, and cannot see my products up on my upurr storefront. Sadly though after reaching out to the apparent support team, I've received no reply to my problem. Hi tunnellsCo, we’re sorry to hear that you had some issues with setting up your Shopify connection. There are certain steps required to ensure that your products pull through into your Upurr account such as making your products available via the Upurr Store Shopify App. We have a video tutorial here that may help you - https://upurr.co.uk/docs/shopify/productavailability. Our records indicate that our support team did respond to your query within 3 working days and it would be great if we could assist you further in connecting your store to Upurr so you can start benefiting from all that a Upurr Store Profile offers. If there is anything else you require assistance with, please feel free to reach out to us.
