J.Heloise

Hating Shopify more and more every week. As a small business owner, it took WAY too long to set up, mostly bc built in visual design features aren't available -- even simple ones that competitor squarespace was offering freely years ago. Can't customize certain text or even link things further down the page without getting a web designer to spend hours on it. THEN, I'm now dealing with hidden fees. The billing page says "Next bill in 5 days or when your $200 usd threshold is reached. You have $194 remaining." Which sounds to me like either I owe $200 or I don't... even though I've paid my monthly bill, EVERY MONTH. Currently chatting with a bot to TRY to get an answer, a waste of 30 mins -- but Shopify won't let you talk w an actual human on the phone, so you're at the mercy of chatbots. Overall, the apps are a huge pain to set up, each one does a thing, but not exactly how you need it to.. Don't recommend any of this. In fact, I don't recommend websites at all, or the internet, or supporting any tech company. I hope the billionaire owner of Shopify is reborn as a frog in their next life. I hope all those billions get him that, it's precisely what he deserves for wasting our time & money in the ways I just described.

Very impressed so far! Great customer service. Chose it b/c I liked the straightforward, clean feel to the visual of the forms. Have found it easy to navigate, does what I need it to -- and when I asked if they could help adapt a feature to my website, they were great with the feedback & support. Thanks!!

Awful experience. No customer service / support whatsoever. I started using this for my Shopify site - worked well, but I needed a small tweak, to be able to have a form offer 40 choices rather than the standard 20. Emailed for support -- absolutely no response. It's been weeks. Shopify's customer support even emailed them, & still no response. Now I need to let go of 3-4 hours of work in setup, and try to find some other niche app that does the same thing. Really frustrating, do not recommend.

Overall a good experience - the team worked really hard to get my info migrated. Shopify's editing capabilities made it a bit hard to format the images once they were migrated, but we sorted it out. I made a few concrete suggestions of ways that Migration Pro can improve its interface, as some of the initial stages can be confusing to understand. But overall they helped me get this done so I can move forward - and it's definitely saved some time on my end as a business owner. It would be even better if Shopify had this feature/technology built-in, rather than an app. I'd encourage them to join forces so that an outside app would no longer be needed ;)