Cassie's Critters & Creations
United States
Reviews (4)
This app caused javascript errors to appear on EVERY PAGE of my site, causing huge issues for indexing and SEO. Support has not responded even though this is obviously an urgent issue. EDIT: Apparently leaving a negative review is the only way to get the attention of their support team. I uninstalled the app after receiving no response after 48 hours, and now they want me to reinstall it so they can troubleshoot the error I screenshotted and sent over. Too little too late.
Developer reply ·
We appreciated bringing the issue to our attention and our team has taken your concerns seriously, the reported issue was investigated and fixed. Best regards, GoodApps team.
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Developer reply ·
Dear Cassie's Critters & Creations team, Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue. We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention. To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution. If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience. Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app. Best regards, Avada Support Team
EDIT: Developer has implemented fixes for the issues with this app, and it now works as intended.
Developer reply ·
We're glad to see that the issues have been resolved to your satisfaction. Your feedback is crucial in helping us enhance our service. Please don't hesitate to reach out if you have further suggestions or require any assistance.
