miseca
Türkiye
Reviews (6)
Great app and support very happy with the pricing
The program is great, many features are available for free. Especially customer relations are very good and fast. I have no doubt that they will do very well in future. But the app has a very important disadvantage. It is very slow and not stable. I had the opportunity to try it for about 1 week and I noticed that there was a serious slowdown in the evening hours. I think it is due to density. But I had to delete the app after facing regular slowness for the last 2 days. By slowness I mean 1 minute for to widget to appear and another minute to make a selection which is a big no for customers. I will try again in 1-2 months and update my review according to the improvements. Issue seems to be resolved over the years. Currently using the app
Developer reply ·
Dear Burak, I'm Cara, customer support team leader at App BON Loyalty Rewards & Referral App. First, I would like to thank you for your detailed feedback that helped us identify the problem with the app's data transfer rate. The technical team already upgraded the server and implemented a series of other improvements. The performance of the app has now been significantly optimized and guaranteed to serve you better. I truly hope you can take even just 5 minutes to let us know what you think again. If you are able to experience the BON app again, we will go all out to make sure you can rest assured and be satisfied. Thank you so much, I'm looking forward to hearing from you! Cara BON team
Free version only applies to the stores created within 60 days. Also I activated the free period to see the performance before buying. The app added words before and after every single translation without giving a warning. It destroyed my previous translations which cost me hours to fix.
Developer reply ·
Hi Burak, I'm Maria and we are deeply sorry for your bad experience with us. Regarding to your main concerns as following: 1. For Free plan, we offer a Free plan for stores that created within 60 days in the hopes of helping them in the early stages. Besides that for paid plan, we would love to give you a brand-new 14-day Trial for FREE and a 30-day money-back guarantee for the latest billing if you are not satisfied with our service. 2. Secondly as you said that " The app added words before and after every single translation without giving a warning", I seem not to catch your point clearly, please explain it more details along with its screenshot for better understanding. Also, it seems you have not reported us yet to check this issue further, so could you please consider to reinstall our app and let us have a chance to support you with the highest priority? I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest Regards, Maria Transcy - Translate Language and Convert Currency
Great free app suits my store needs to convert currency without using Shopify payments. Support is great and helpful. Totally recommend for everyone
Developer reply ·
We're so glad to know that our app suits your store's needs. If you have further questions or experience issues along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
Great app with lots of features for free. Definitely the best loyalty app in the store. I recommend it
Developer reply ·
Your review made our day! ✨ Thank you so much for the 5-stars and for recommending us to the Shopify community! Cheers, Kevin
