Hello Luxy
United States
Reviews (4)
I have to say that this app has some extra features that similar apps does not have. Like the product tags on the website. That is a plus! Customer services is incredible. They guided me on the step by step process of tagging products on the site and also made updates for me. They are very helpful.
Developer reply ·
Hi Hello Luxy store admin, Here's Rachel from Socialhead Customer Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead. Please refer to more details here: https://socialhead.io/blog/ Best Regards! Rachel
App is not working correctly. I don't see my current products on the Shop area on my Pinterest Account. If a customer would like to see my products on the Board, won't be able to find them in the Shop Tab which is a bummer. In addition, I have created multiple tickets to get a Verified Merchant Badge and have never received a reply back. It would be nice if customer support can help Businesses with their issues and requests.
Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option and do ads there instead of Facebook or Instagram since I am unable to tag products and it feels like I am back to 2018 where that option did not exist. What a bummer!
Developer reply ·
Hi there! Thanks for taking the time to share your feedback! Although the Instagram app's tagging feature is fully supported by Instagram's team, there could be a few different instances where the product catalog might not be syncing properly to Facebook and subsequently to Instagram. I'd love to check in on this with you to cover our basis so you can get the most out of the Facebook Channel and will be following up with you via email to offer assistance to get this figured out! Chat soon! Nidhi | Support Specialist
I just downloaded the app and already optimized my SEO and website. I still need to verify how it works during the days. I will update this review.
