Bestselling Author Book Coach
United States
Reviews (2)
Terrible app, terrible customer service. A customer ordered a printful tshirt on my shopify store, and agreed to fulfill the transaction (via its electronic comms with shopify) but then today, I got a message the transaction had FAILED because they no longer carried that shirt type. I searched for a replacement (black, women's cut t-shirt) and they had NOTHING. I reached out to customer service for assistance and waited for HOURS mid-day for support to come on, and the bot finally re-messaged me when customer service hours were over. Like it was groundhog day. "How can I assist you today?" Also, it was almost impossible to find another tshiort printer who would print for the same price or lower. So thanks to these jerks, I'm in the hole for their stupid tshirt order. I switched to Apliiq. They're less expensive, and there's no way on the planet their customer service could be worse. AVOID PRINTFUL.
Developer reply ·
We’re very sorry to hear about your experience 🙏 This is not the experience we aim to provide. We would still like the chance to look into your order and support case to see what went wrong. Could you please share your details with us here: https://forms.gle/grBd4UvjvMhzADjWA Our team will review this right away. We appreciate you bringing this to our attention and helping us improve 🧡
Terrific app, easy to use. A number of the features need to be turned on by staff via chat, but they're quick and kind. Melody enabled all the features I was looking for, managed a tech issue efficiently, and gave helpful advice as I was learning the app. When was the last time you got great tech support for a free app? Me either. Highly recommend.
