Canvas by Numbers US

Sadly, I need to edit our review and lower the stars. The interaction with the app could be better, especially when managing many languages. We would add terms to the glossary that won't translate and some custom translations that won't work. Judge.me translations have been pending for months, and they have yet to implement a bulk solution, so you will need to translate review per review each time for each language. Adding new products or modifications will not be automatically translated, so you'll need to run everything again manually each time, which is time-consuming. This solution is too demanding and time-consuming, rather than being a set-and-forget approach, which is what the app leads you to believe with its AI capabilities. Support, while responsive during weekdays, is not available on weekends. So, any issues you encounter, you must wait until next week.

Don't get me wrong. This app is great and serves its purpose. The reason for giving such a bad rating is the lack of internationalization features. If you are taking advantage of Shopify markets to sell in different languages and currencies, Loox cannot be translated unless you use Weglot, an expensive translation app that injects lots of code into your store and host translated pages in their servers rather than Shopify's. After using Loox for quite sometime, we will need to switch back to Judge.me so our social proof can be translated via Shopify translation API rather than some extra app we don't really need. It is disheartening because we like the app, and it's a lot of work to switch back. I hope they consider fixing this.