Frizzlife
United States
Reviews (6)
I’ve had a very positive experience with VanChat. The support team is very responsive and always handles my requests quickly. When I need to make changes or fix issues, the team follows up efficiently and helps resolve problems without long waiting times. I’m also impressed with how well VanChat understands our product pages. It can learn and capture product information in detail, making the responses more accurate and helpful for customers. Overall, VanChat has made customer communication much easier and more efficient. The fast support response and strong understanding of our products have greatly improved the service experience.
Mahbub is an absolutely fantastic technician; he can meet almost all of my needs, and the app offers a truly seamless user experience.
11.13：After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly. Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available. 12.17：They haven't resolved my issue at all. Even after two months, they still don't know what I actually want. I have no idea what their customer service and developers are doing.
Developer reply ·
Hi sir, This is Ethan, and we apologize for the trouble you've been experiencing. 1. Regarding the language issue, our team checked your case and, from our previous conversation, it appears we were able to guide you through the steps and you confirmed that the problem had been resolved. We sincerely hope everything is now working smoothly on your end, but if anything is still not functioning as expected, please let us know — we’re here to help until it's fully resolved. 2. About the customer support experience, I completely understand why it felt unhelpful. Just to clarify for future reference, whenever you start a new chat, you’ll first interact with our AI assistant. We introduced this system because our human support team cannot operate 24/7, and the AI helps handle common questions quickly. When the AI cannot resolve the issue, the conversation is automatically escalated to a human agent. That said, we acknowledge that our AI still has limitations, and I’m genuinely sorry that this affected your experience. Improving its accuracy and usefulness is one of our top priorities, and we’re actively working on strengthening both AI performance and overall support quality. Best Regards Ethan Transcy by FireGroup Technology
Emma is a great customer service representative; she answered all my questions perfectly.
Many thanks to Anjall, who was very meticulous in explaining the exact setup to me!
Developer reply ·
Hi Robin, Thank you so much for your review. Our support team members are always excited to assist customers. Glad to know that you like our customer support and the setup was successfully configured to make the app work. Please get in touch again whenever you need any help. Have a nice day and kind regards, MageComp Shopify Team
X Cotton has been great for my business. Just get this, hope this app could assst with package issues. Their support services are good.Better for users when package miss or broken.
