Frenchies vs Everybody
United States
Reviews (6)
I now have both Kaching Bundles and Subscriptions on my site and it's been a big upgrade! Their support team is also some of the best I've dealt with. Juozas from their support team was a superstar and helped me figure out, quickly and easily, how to best integrate both apps into my sales page. He even made some custom tweaks for me on the backend. Hugely helpful! Thank you!
Great app, and great support team (shout out to Juozas, who was the rep who helped me build my offer and fix some technical issues I ran into) I'm also installing their partner app that allows subscriptions too!
Abraão was super helpful on support. Quick, knowledgeable, and even did some updates for me on the backend that I couldn't figure out. 5 stars for sure!
The app is good, and the support help is great! This was my first landing page, and Kian from the support staff helped me on a live chat with all my questions, and even made a couple edits himself that I didn't know how to do! Great app and great support staff!
Developer reply ·
Hi Chad, Your satisfaction is our top priority, and we always strive to provide the best products and services. If you have any questions or need assistance, please don't hesitate to reach out to us. Kian | LayoutHub Customer Success Team
Good quality productions, greatly misleading "lead times" and poor customer service. They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee". Averages don't sway by 10x. No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that. Bad customer service from an apparently unreliable company who admittedly provides good quality products.
Developer reply ·
Thank you for your review. For us to address this properly, would you mind filling out this Typeform - https://printify.typeform.com/to/Pua3qgMA ? This will help us to find your account and reach out to your directly!
I was VERY impressed with not only the app, but the amazingly fast customer support from Sunny and William. There was a technical feature that was missing that I suggested, and they added it right away. I've never seen a company be that response!