GOA Skincare
United States
Reviews (2)
The support team is the diamond. Yeah the builder works, its UI is intuitive, there are built in AB capabilities, all the bells and whistles. However, online it all works until it doesn't. This is where the supports matters! Responsive and knowledgeable! We were updating a theme and something broke. Mobile CSS issue. Within minutes the support identified the line that was giving us hardships in our theme. They saved us days in QAQC, development and helped us bring the new theme in front of our customers. On Shopify the biggest cost is the opportunity cost! Thanks Sweetan! You are a Rockstar!
Developer reply ·
Hi there, we greatly appreciate you leaving us this feedback. This absolutely made our day 🙌 We’re so glad that Shogun and our support team could help you move fast and save time; that’s exactly what we aim for! It was great to communicate with you. I am happy that I was able to help you. 😊 Thanks for trusting us and letting us be part of your Shopify journey! Sweetan | Client Services Shogun
The post-purchase experience needs refinement. Currently, there's no direct product recommendation email integration with Klaviyo, which is a drawback. A steep fee of $250 is required to send one recommendation page, which unfortunately lacks aesthetic appeal and clarity. The system misses an "Add All to Cart" function and a logical discount mechanism. Although there's a button for the cart, it's ineffective unless products are manually added to the cart beforehand.
