Grace & Co Jewellery
United Kingdom
Reviews (2)
Our experience with Linkable has been extremely disappointing. Despite the time, money and resources we invested, the app generated zero revenue for our business. We were promised a lot in terms of results and support. We spent significant working hours setting everything up and also lost money sending free product samples, but ultimately received no return whatsoever. We were repeatedly offered extensions to the trial. We specifically told them that we did not want the trial extended again, yet we were charged for the expensive subscription when the trial ended. We contacted them around a day after the charge to request a refund, but despite trying to resolve the issue, we are now struggling to get a response. For an app at this price point, we expected much better results, communication and customer support. Based on our experience, I would highly recommend avoiding this app. We ended up losing money on the subscription and free samples, as well as a considerable amount of our team's working hours, while generating £0 in revenue.
Developer reply ·
Hi Grace & Co team, We’re sorry to hear that you feel this way about your experience with Linkable. Having reviewed the account carefully, we do think it’s important to provide some context. Throughout the trial, your campaign remained active, creators were accepted and products were sent, with creators successfully delivering content and promotion as part of those collaborations. The platform also continued to be actively used through the final days of the trial. While we completely understand that generating sales was an important objective for your campaign, creator marketing does not guarantee immediate revenue from every collaboration. Linkable facilitates creator discovery, content, promotion and affiliate tracking, but we cannot guarantee a specific level of sales or return. Regarding the subscription, to clarify, the account was charged for one month following four months of free access, during which the platform was actively used. The subscription automatically converts to a paid plan unless cancelled before the renewal date, which is communicated during signup and through automated reminders ahead of renewal. We take feedback around communication and expectations seriously and will continue working to make both as clear as possible for every brand using Linkable. We wish Grace & Co all the best.
We’ve been using Zenstores for over a year, and it has been an incredible help for our fulfilment operations. It has saved us countless hours and made the entire fulfilment process far more efficient and streamlined. The Zenstores team has also been extremely responsive and helpful whenever we’ve contacted them with questions or issues. Our setup includes fairly complex automation rules, and no other solution we looked at offered the same level of granular automation and flexibility as Zenstores. I would highly recommend them, not only for the platform itself but also for the excellent customer support.
