stepblock

Hi there, We’re really sorry for the frustrating experience you had with Gelacy. We understand how disappointing it is when the setup process feels complicated, especially when the support experience doesn’t feel helpful enough. That’s definitely not the experience we want our users to have. We truly appreciate your honest feedback because it helps us see where we need to improve, both in the app experience and the way we support our merchants. If you’re willing to give Gelacy another try, we’d genuinely love the opportunity to personally help you get everything set up properly and make things easier for you. Thank you again for sharing your experience with us. Sarah

Hi, We've tried reaching out to provide assistance with the configuration you were struggling with, but we haven't had any luck getting in touch. We also sent emails to the alternative addresses listed on your website, as well as through your contact form, but haven't had the chance to help with this issue yet. From what I can see in our logs, the app was only installed for a few minutes with no action taken. But no errors seems to were present, so I would assume all it takes is one of our agents to provide assistance. We're happy to help with the setup - please just give us a chance to do so.