Biz2Gig
United States
Reviews (4)
Loox wasent able to fix a bug in customer video uploads. I have reached out to support over 3 times and they dident resolve the issue. It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.
Developer reply ·
Hey, Dan from Loox here. Thanks for taking the time to leave us feedback, and for working with us on this. I know we've had some back and forth here, and I want to assure you that we've been actively looking into each case. As we covered in our direct correspondence, these turned out to be separate, unrelated cases: in one, the customer did not complete the review submission. In the other, the customer attempted to upload a video and images simultaneously, which is not supported. We're happy to continue resolving any difficulties. As usual, our support team is available 24/7. Feel free to reply to our latest message whenever it works for you.
The support team is very responsive. They essentially held my hand and walked me through setup. Shoutout to devidas!
Lucy is very attentive when it comes to customer service. She assisted me all through the night with my numerous painstaking questions. I would recommend Avis bundles to anyone that is starting a new Shopify store.
