Mari Peče
Czechia
Reviews (4)
Great support – especially Jemuel. We had an issue with the delivery widget and Jemuel was prompt to solve it. Everything was smooth and I definitely recommend this app.
One of the essential apps, I’d say. It keeps us in the loop about our financial situation. No glitches, everything runs smoothly, and the helpdesk is always available. Great app!
So far not a good experience. I will leave this review on until the issue is fixed. We have an e-commerce platform in CZ and the issue is that our customers get auto-replies and e-mails from Judge.me in Russian or Croatian language instead of Czech. I have already sent a ticket 2 times and so far no fix. Sadly, this makes our store look fraudulant. Thankfully, we are on the free version for now but I doubt that an upgrade would work if the codes are full of bugs in the trial version.
Developer reply ·
Thank you for raising this, you’re absolutely right that language accuracy is critical, especially for customer-facing emails. We sincerely apologise for the incorrect language appearing in Czech stores. That should not happen. We have identified the issue in the Czech translation layer and have already implemented grammar corrections in the reply notification email. We are also reviewing the handling of reviewer names in subject lines, particularly considering Czech vocative rules, to ensure the wording is linguistically correct and natural. We truly appreciate your detailed feedback and corrections, it has helped us improve the translations properly rather than applying a temporary workaround. Our goal is to fix this permanently at the system level so it does not require additional troubleshooting on your side. Thank you again for your patience and for helping us get this right.
Po zkušenosti se zákaznickou podporou od pana Honzy jsem musela změnit původní hodnocení. Hodnotím moc kladně ochotu i přístup, když se nedařilo nám aplikaci plně využít. Moc si také vážím, že náš feedback byl brán vážně a s velkou pokorou. Děkujeme za náš malý tým MARI PEČE
