Orik

Push notifications on mobile were essential since I don't check email constantly. Support enabled the push notification channel alongside email. Major price drops now ping my phone immediately. Caught a competitor's aggressive price cut during a meeting and we responded the same afternoon.

Channel-specific inventory reservation wasn't built in but support helped me configure a buffer system. I set aside 20% of each product's stock as 'online reserved', and the widget shows the remaining 80% as available for in-store. Not a true reservation but an effective approximation. They acknowledged the limitation while providing a workable solution.

Asked about WhatsApp as a Verification channel for our Latin American customers. Support showed me the WhatsApp verification option in the channel settings. Customers in supported countries now get a WhatsApp message instead of an SMS by default. Delivery rates in Mexico and Brazil improved significantly Because WhatsApp is more reliable there than SMS. Thanks