Racecraft Australia
Australia
Reviews (4)
Amazing time saving Software. Straight forward in setup with some really handy options in doing so. Not to mention a customer service team who are REALLY dedicated to helping their customers. Couldn't be happier with both the App and the communication with the Customer Service team. Thank you all at MyWorks!
Developer reply ·
Thank you for your wonderful feedback! We're thrilled to hear that you found great support in our product & customer service!
Never again! It's unfortunate but it seems like the classic tale of a company that grew too big too quick. Customer service was appalling, you would have to wait days for a response & more often than not the response not correctly addressing the issues/worries/questions. We asked for a custom plan as our usage did not include many of the features advertised. They agreed and yet never actioned the reduced costs. After more unanswered queries on attribution & other such things we had no choice but to give them the flick. They carried on charging us and my god... Let's just say it would have been great if their customer service and overall service in general had as much determination and persistence as their accounts team! Have a question about attribution or even worse an issue that needs to be addressed? Good luck... BUT, Miss a payment and watch them come hurtling into your inbox! Over priced waste of time. Never AGAIN! If there was a chance of a ZERO star it would be selected, 1 is too many already.
Developer reply ·
Hi, Racecraft Australia. We're really sorry to hear about your experience and appreciate your detailed feedback. It's clear we fell short in several areas, and we apologize for the frustration and inconvenience this caused. Your feedback is important, and we will use it to improve our services. Thank you for taking the time to share your experience.
This app and service easily integrates. It allows the user to define to the dimensions and weights of each individual product for an accurate and seamless checkout/shipping experience for your customers. Would highly recommend. www.racecraftaus.com