Lunchbox Cookies

Thank you for your feedback. Please note that editing customer reviews manually is restricted by Shopify’s policy to ensure authenticity and trust. To display reviews correctly, make sure the source page is added in the “Sources” section of the app. When a customer submits a review from that page, it will appear and become visible to other visitors. If you need any help with setting up the widget or configuring the review display, our support team is always here and happy to assist.

Hi, We’re truly sorry for the experience you had, and we deeply regret the negative impact this issue had on your store. We understand how critical a smooth checkout process is, and we can only imagine how upsetting it must have been to lose potential revenue due to a bug — especially when trust is placed in our app to support your business, not disrupt it. We take full responsibility for the inconvenience and frustration caused. Our team did investigate the issue with urgency, but it’s clear from your experience that we didn’t identify or resolve the root cause quickly enough. That’s not acceptable, and we completely understand your decision to uninstall the app. We also appreciate you taking the time to share your experience in such detail. Feedback like this — even when difficult to hear — is incredibly important to us. It allows us to improve our systems, strengthen our testing processes, and ensure better safeguards are in place moving forward. The situation has been escalated to our senior engineering team for a full technical review. We are committed to getting to the bottom of what happened and using this as a learning moment to better serve our users. If you're ever willing to give us another chance in the future, we would be more than grateful for the opportunity to support you again — and to earn back your trust. Until then, we truly wish you continued success with your business. Thank you again for your honesty.

Hi, thanks so much for taking the time to leave a review. Unfortunately your store's Shopify plan does not qualify for the free 'development' plan. Just to clarify, our free plan is only available to stores on a Shopify Development plan created by a Shopify Partner account. That said, if you’d like to reach out to us directly, we’d be more than happy to offer you an extended free trial so you can test the app and see if it’s a good fit for your store. Thanks again!

The free plan is available for Development & Partner stores, as mentioned in the listing.