She Loves Cake Bakery
United States
Reviews (5)
While this app didn't quite meet our needs, the customer service shown in trying to make it work for us was fantastic. They were always quick to answer and very friendly. I would highly recommend this app to anyone looking for a great bundle app. Thank you :)
George is the best! He was there to assist within minutes of installing the app and answered the myriad of questions I had, saving me loads of time. The app didn't work for my needs but he spared me the trouble of testing and I greatly appreciate his assistance. I highly recommend this app based on the customer service. Thanks, George!
I installed this app to evaluate whether it would work for my Shopify store. It wasn't the right fit for my business, so I uninstalled it and moved on. That should have been the end of the interaction. Instead, the company visited my website without my request, sent me an unsolicited "redesign" that completely discarded my branding and logo, and criticized my website because I chose not to use their app. When I explained that the redesign wasn't aligned with my brand, their response was to tell me they saw "no evidence of design or development expertise" on my site. I find this behavior completely unprofessional. I installed a Shopify app, not a website design service, and I certainly didn't invite an unsolicited critique of my business or my brand. Businesses should be able to evaluate apps without worrying that uninstalling them will result in unsolicited criticism or disparaging comments about their website. I will also be reporting this interaction to Shopify.
Developer reply ·
We sincerely apologize for how this interaction made you feel. That was never our intention. You are absolutely right that installing and uninstalling a Shopify app should not result in unsolicited criticism or comments that feel personal toward your business, website, or brand. We understand your concern and take full responsibility for the way our communication came across. Our intention was only to say that if you ever wanted to redesign or improve your website, we would be able to help with that. Nothing more than that was intended. We did not mean to replace your branding, disregard your logo, or suggest that your existing brand direction was wrong. The quick AI-generated redesign was only shared as an example/reference, but we now understand that sending it without your request was inappropriate. We are truly sorry for that. We also apologize for the wording used in our follow-up message. It was not professional, and it does not reflect the standard of communication we want merchants to experience from us. We respect every business owner’s brand, creative direction, and decision to use or uninstall our app. This situation has been taken seriously, and we will use it as a learning point to improve our communication process going forward. Again, we sincerely apologize for the frustration caused. Since we have acknowledged the mistake and clarified that there was no intention to criticize or disrespect your business, we would respectfully request that you consider removing or updating the app comments related to this interaction. We fully respect your decision either way and appreciate the opportunity to respond professionally.
Sleek little app that just works. Nothing confusing or complicated. I am able to write up an SMS, send it, and voila - sales! I highly recommend YipSMS :)
Excellent app with great customer service! Works as it should straight "out of the box". Easy to set up and it's increased my custom order inquiries greatly since setting up. I had an issue with customers being able to chose past dates from the date/time picker and I emailed customer support to see if that could be fixed and they made it work properly almost immediately! I use this form app in this site as well as several other stores I manage. Highly recommend.
Developer reply ·
Hi there, We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us. We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers. If you ever need anything in the future, please don't hesitate to reach out. Thanks again, Qikify Team
