House of Nyabinghi
United Kingdom
Reviews (2)
After complaining a year ago, this app is still incredibly glitchy and does not appear to be syncing correctly with the Google Merchant Centre (GMC). I still have old products showing up on GMC - and subsequently Google pages - despite me archiving them in my Shopify backend and removing them on the GMC...only for them to reappear on GMC. Now my new products aren't syncing correctly to GMC and I can't re-verify my website...nonsensical behaviour again so have had to reach out to Google Support...again. If I could give -10/10 for this app I would.
Developer reply ·
We are sorry to hear you are still experiencing these persistent syncing and verification issues with the app. To investigate this further and work toward a resolution, could you please submit a support case? Once you have opened a case, please provide specific item examples including product id and variant ids for the following situations you've described: - Scenario 1: Items that have been deleted or archived in Shopify but are still appearing in your Google Merchant Center. - Scenario 2: Items that were deleted in Shopify, manually removed from GMC, but have since been subsequently re-added to GMC. - Scenario 3: New products that have been added or updated in Shopify but are not syncing or reflecting those updates in GMC. Please log your case: https://support.google.com/merchants/contact/shopify_3p_support_app with our dedicated support team we look forward to assisting you further.
Apart from the 'save' issue with my iPad when enabling the app - REZ are aware there are some small snags with iPad / phone devices, - everything else was very smooth and set up was quite straightforward and not convuluted! If you can, use your desktop mac or pc to do the initial setup which only takes a about 5-15 mins if that (this includes customisations for your marketing communications to customers). Emma, from the Support Team checked-in to ensure I was happy with set-up and if I required anything to be checked/tested. Happy to recommend this app to others.
