Michaela Kindle

Without a comment, it’s difficult to understand which expectation wasn’t met. Some points relate to Shopify’s platform limits, not the app (e.g., additional checkout fields are available only on Shopify Plus; tax-exempt orders require the customer to be logged in). Based on our earlier exchange, we’ve added a VAT ID block in the cart (with Auto-Approve/VIES) and a “No OSS” option, and we’ve improved the display of tax rates. We’re happy to help with setup.