Zishta

Quick help! knowledgeable Associate.

We’ve been using BIK for more than 3 years now, and it has been a great platform for managing our day-to-day customer interactions. A few things I really appreciate: • The chat interface is smooth and easy to manage, irrespective of the communication channel. • The support team is dedicated, quick to respond, and always helpful whenever we have a requirement or face an unexpected issue. • Creating and modifying Journeys is simple. They have introduced several useful features over the past year and continue to improve the platform. • We also use their AI Chatbot and AI Voice features. The AI chatbot has been particularly helpful in handling customer interactions and can even take orders for our business. The chatbot does require proper initial training and the right information about your business, but the time invested is definitely worth it. You can also keep training and improving it based on actual customer conversations. The additional features BIK has introduced for the AI bot have made it even more convenient to manage. Overall, we’ve seen BIK evolve significantly over the years, and the continuous improvements and responsive support team are what make it a platform I’m happy to recommend.

The staff from the support team, Felix, was very helpful and answered my questions patiently.

We at Zishta have been leveraging this tool for last 6 months. We had been observing growth in conversion and then a drop. The teams are active on Whatsapp and support end to end in setting up and running campaigns. They took the drop challenge effectively and improved on campaigns and again the CR rates started improving. The team is very dedicated and work through the challenges and present with effective solutions to drive CR. Support wise i would rate them really high. Regards Team Zishta

Great Support by the team for implementation and tech support. Wonderful and kind people who take effort to understand requirement and provide support. Good support and still testing capabilities of the tool.

Good tool for gathering customer reviews. Everything is automated and view on home page with all the reviews look nice.