Abela Online
United Arab Emirates
Reviews (3)
We unfortunately chose the Thimatic’s Upsell app to sell our a-la-carte product in our store. This is undoubtedly the worst Shopify app available today (we use 33 other apps). So many blunders from the development team. They will randomly take their app offline to work on it without any communication to the client during PEAK ordering hours. The result? A big fat “404 Page not found” error for our valued customers. Total lack of communication among the app developer’s OWN STAFF. One of the team members will say the app is working fine and ask for a meeting for us to simulate the error (despite sending multiple screenshots/recordings to them). After showing the error in real time during the meeting to another team member “Mr. Jack”, he says this error is to be expected since they are working on it! So why call a meeting to show the error is happening? We would have given a negative star rating if there was such a thing.
Thanks for the response. The previous issue was resolved however one issue still remains which is discount code created in the smart deal does not work at check out. if the customer forgets to key in the discount code in Cart Page and applies discount at checkout it will not be recognized. Can you provide an option to replace the message displayed at checkout when keying in the discount code created in smartdeals.? ********************************************************************************** SmartDeal - Having a discount code link ? is Not working on your app. The app behavior is not consistent. The discount link displays some times and doesn't display at times. Trying to reach your support level 1 through your app which throws an error message. Oops your form couldn’t be submitted.
Developer reply ·
Reply to your updated review: You are right, the smart deal codes won't work when customers input them manually in the discount field at checkout. There is no way for us to edit the error message there, because Shopify owns and controls the checkout page and forbids apps to run there, for all stores (except the Shopify PLUS stores). The possible solutions would be to use a smart deal LINK instead (it could be a straight link or inside a button - and once the button is clicked, it activates the smart deal), or to run the smart deal inside an automatic promotion. Another idea if you still want to use the smart deal codes manually applied, would be to make a bold text and/or a banner in the cart page to make sure people see they can apply a deal code there. 1st reply: Hi, like mentioned via email, we have deployed a fix for showing the link on mobile devices, today (Sunday morning). The issue was caused by a script in your theme, we've identified the cause yesterday (Saturday) and then have replied to you, but our email got blocked by your mail provider. Or second email today also got denied by your mail provider. I've used my gmail address to make a followup with you, this one wasn't blocked. Side note: you have a script that reloads the page every 30 seconds or so, it’s added in the theme, which might hurt the user experience. Let us know if you need more help, with our app or anything else. Derek
Perfect SMS app for the Middle East and Indian regions and they have an outstanding support team. Thanks for your wonderful support team. Thank you for your feedback. We've developed other Shopify apps for our customers. Spend some time checking some of them. We hope you will find them interesting and worth installing in your online store.
