ila & alice
Canada
Reviews (6)
Love this app! They make it easy to attach files to your listings and I have not had one issue with Filemonk. Easy to use, easy to understand and easy to get started. Just what I needed. Very happy for over a year and I am selling a ton of files, thanks in part to them :)
This app is a great add on to work in conjunction with the Blockify Fraud Filter, Blocker. Easy to set up and with the help of Louis, we created a rule that should hopefully stop the bots creating abandon carts en masse. A ton of options with this app so you can set it up to really help the protection you need. I am glad that Louis from Blockify suggested using it bc I wouldn't not have known that this was such a great option. It really helps bring peace of mind and will be applicable on a few levels. Thanks Blockify for giving us the tools we need! Lisa
Developer reply ·
Thank you so much for your detailed review, Lisa! 🌟 We're thrilled to hear how well the app is working in conjunction with the Blockify Fraud Filter, and that Louis was able to help you set up a custom rule to stop bots from creating abandoned carts. 🙌 It’s great to know you’re finding the app’s many options useful for the protection you need—it’s exactly what we aim for! Your peace of mind means everything to us. If you ever have more questions or need assistance, we’re always here to help. 😊
The support from Blockify has been stellar. This team has gone above and beyond in helping me deal with the bots that are constantly causing problems. I am not very techy and had concerns about the changes needed to keep my website safe and secure. Louis walked me thru the entire process w patience and efficiency. Lots of options with this app so you can customize based on the needs of your shoppe and try out many different ways to provide yourself w the protection you need. We had to make a few changes and tweak some things as we went bc the road to blocking bots isn't always clear but he had answers and solutions for me along the way as we problem solved. Honestly, I am very impressed with the team. Quick response time and they aren't in a hurry to end the chat. They take their time and help to problem solve the never ending saga of bots creating abandoned checkouts. I highly recommend this app. (it is amazing to me that Shopify themselves can't help us sort this out!) Thanks for everything! Lisa
Developer reply ·
Wow, Lisa, thank you for such an incredible and detailed review! 😊 We're absolutely thrilled that Louis and the Blockify team could provide the guidance, patience, and expertise needed to tackle the frustrating issue of bots. 🙌 It's great to hear that the app's customization options have been helpful in tailoring the solution to your specific needs. We understand how overwhelming it can be when you're not super tech-savvy, so it's wonderful to know that Louis was able to walk you through the process step by step and provide solutions along the way. 🚀 Your kind words about our quick response time and dedication to problem-solving truly mean the world to us. Hearing that we've made a positive impact and earned your recommendation is the ultimate reward! 💖 If you ever need further help or tweaks, we're always here for you. Thanks again for trusting us with your shop's security, and we’ll keep working hard to ensure you stay bot-free! 😊✨
First, the support from the team at Armex has been stellar. This team has gone above and beyond in helping me stop the bots that were constantly causing problems for me. After months of issues, I am bot free thanks to the team here at Armex. I am not very techy and had concerns about the changes needed to keep my website safe and secure. I really don't understand how this all works and I was worried I would make mistakes and create a bigger mess. Ashley walked me thru the process step by step and explained everything in a very clear and concise manner that I could easily understand. The DNS changes weren't as hard as I feared and the whole process was actually quite easy once I knew what steps to take. She provided me with screen shots of what steps to take with instructions that were easy for me to understand and carry out. We had to make a few changes and tweak some things as we went bc the road to blocking bots isn't always clear but they had answers and solutions for me along the way as we problem solved. The team took the time to address my many, many questions and didn't make me feel stupid for not knowing or understanding how this whole process works. Honestly, I haven't dealt with a better team here on Shopify. If you need help with bots, this is the app to get! I highly recommend. (it is amazing to me that Shopify can't help us sort this out!) I feel extremely confident and safe with the firewall/protection from Armex. It's nice to have my website bot-free! Thanks for everything! Lisa
These guys gave me top notch and excellent customer service. I had questions and they responded in a timely manner and in great detail. The app is easy to install and understand. Both of the people I spoke to were helpful, courteous and knowledgeable. I wish all apps were as great as this one to deal with. Thanks for great customer service!
Super easy to use...trust me I am no install expert and this was easy and no problem to customize. Very happy with this much needed button. Thank you!