Josh's Cards
United States
Reviews (2)
Messaged them over the weakened and was not expecting a response until Monday but I received a response about 10 minutes later which was super quick. They fixed all my issues on the spot and informed me of better improvements in the coming months.
Developer reply ·
Hi Joshua, Thank you so much for taking the time to share your positive feedback with our customer support and PreOrderly. Thanks for mentioning our upcoming improvements. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@cnversion.io or through our chat box. Wishing you continued success! Saman
as soon as I installed the app and created a free gift I received a flood of people to my website and they were some how ordering free gifts without making purchases all while the app was supposedly disabled. I had to completely delete to app to make it stop.
Developer reply ·
We're sorry to hear that you had issues with the app. When used in draft order mode, the app makes it 100% impossible for customers to purchase the free gifts directly. Since draft orders have a variety of side effects, our app allows shop owners the benefit to have free gifts without draft orders (which is a toggle in the app settings page). Rarely, this normally beneficial feature can result in what you saw - if the app's gifts (which are normally hidden products) also happen to be promoted by another app/other code, or get published in external sales channels, then it may give customers to ability to purchase them directly. While the app itself does not have the ability to prevent the above, we would be happy to investigate this for you and to explain all the configuration changes that you can do in order for fraudulent orders to not continue to happen. Please reach out to us at support@freegiftoncartmanager.com and we'll be happy to help remedy the situation. UPDATE: We unfortunately never received a reply from you.
