Jingle Truck Toys
United States
Reviews (5)
We attempted to restore all of our images, and now all of our images are gone. We attempted to contact Engage - Easy Watermarks Support via their chat and received a canned response. Bottom line up front, use this app at your own risk. We had to learn the hard way, and we hope you will not make the same mistake. UPDATE This is the response we just received from their amazing support "Hi, I saw that instead of waiting for a response, on a weekend mind you, you went directly to the review to damage our business with a 1 star review. You will need to remove his review before getting assistance from us. Let me know when it’s done and I’ll look into this issue. Cheers" Bravo, Engage - Easy Watermarks.
Developer reply ·
Its Sunday morning at 8AM. You send a chat request. The response asks you to wait until someone gets back to you. Instead you decide to leave a 1-star review and send us a photo of the 1-star review. We have a zero tolerance policy for merchants using the review system to threaten and attack developers.
Very promising app, though utilizing it is quite ugly. I could only actually get to their website to login via their FAQ's, as there is NO login on their direct site, just "Add App" and "Book Demo", not to mention "Start Trial". A little reduntant. So I wanted to move the rewards tab to a more reasonable spot on my site and it is unable to be moved, and logging into their website (supposedly where you are supposed to fix this issue by removing it completely and switching to a rewards page) you get redirected to shopify each time. Unnecessarily frustrating. Glad I started with just a trial.
Developer reply ·
Hi Jingle Truck Toys Team, We'd like to apologize for the inconvenience you faced because of our app 😞. We greatly appreciate your feedback, it makes our app better from day to day. Allow us to explain the Log in options. Basically, growave.io is the familiarisation site. Therefore, there is a Start Trial button (which redirects to the Shopify App Market page). After that, it requires you to log in to your Shopify Admin panel (these are the requirements of Shopify itself, all third-party apps should be embedded in the Shopify Admin panel). The main reason for this process is to recognize that you're a Shopify client. You can easily log in to the admin panel directly from the Shopify admin dashboard for a better UX and flow. As for the Reward tab, it can be easily moved on our end. You only need email to our support@growave.io and mention where exactly you would like it to be moved. We do understand that you are willing to do it by yourself, therefore, we are planning to add this feature to the admin panel in the future. Once again thank you for your detailed review. They are taken into consideration and will be definitely discussed by our management team. Our valuable customer feedback helps us to be better, and we highly appreciate it 🙌. We truly believe that your experience could have been better and so sad that we failed in delivering the service you deserve 😢. We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Could you please check your inbox and let us know your thoughts? 🙏
We updated this review as GroPulse was quick to respond and followed through with their promise to honor our refund request.
Updating my review because Charlie from EasyScan was able to incorporate multiple bin locations! Thank you Charlie!!!
My initial interaction with customer support could have been better and was triggered by a broken scanning system (bin location error). Dan of GP Lite was transparent with the situation and found a remedy to the initial problem. However, in the end, Dan's communication went cold, GP Lite's features were too limited, and an upsell to use the standard version GroovePacker was not worth the time, effort, or money.
Developer reply ·
Your ticket was indeed mishandled and I understand your frustration due to the lack of response. I am confident we can resolve your issue quickly and get things back on track if you decide to give us another chance. I've reached out on our previous ticket. Looking forward to earning your business.
