Vara Safety

Edit: 5 to 4 stars. APO's interface changed, and it created problems for us on the customer-facing end when trying to mark a product as out-of-stock. - APO doesn't have an out-of-stock feature anymore, so I simply unchecked the items we don't want to show. This caused the "unassigned" item to show on every single list, including the one I just unchecked it from. It's clearly a coding logic error. APO doesn't seem to see it as an error, and it sounds like my support case is closed since I found myself a workaround. - If you see this issue as well, you'll have to create a new rule just to hide the remaining options (either this or delete everything to hide, but then you'll have to re-enter all the parameters again once they're back in stock). Original (edited for clairity): This app has been perfect for us! Shopify's standard variant options isn't customizable enough for our products. Advanced Product Options allows us to have one listed product, rather than have to list 15 different products that customers would have to figure out which one they need to order. (Saves a lot of clicks and headaches on both ends!) - We also very recently updated our website theme and had to reimplement this app since the code structure varies theme-to-theme, and APO was able to install it for us for free, which only took a few hours. Before beginning the process, they even let us know there is an update, which seamlessly transfers all necessary data from templates. The update itself took less than an hour, and installation was completed shortly after. - We noticed one issue with our website theme (the Add to Cart button allows bypassing the option selection in certain instances), and they helped us out quickly. It's been about a week since, and everything is working as expected.

tl;dr - Keeping is exactly what we have been searching for to better handle our customer inquiries via support emails, and in a more professional manner. :) --- As a small company the "Plus" subscription is plenty for our needs, as opposed to the also-affordable "Unlimited" plan. (We also chose the annual payment plan for the 20% off deal they were offering at the time.) - Everything is done right within our existing Gmail accounts, although Keeping has an option to work within their site. All incoming emails (to the main selected support email account) are automatically converted into a "ticket". Tickets can easily be assigned to different agents, and I can even include notes within it for other agents to view / add to. Replying to the message will respond directly to the customer from the support account, so support reps can stay anonymous (careful with automated signatures - change your settings to easily avoid trouble). - Tickets can be marked as Open, Pending, or Closed at any point in time. There's also a nice feature to change this status as you send the message (the Keeping logo next to the original send button). And you don't have to worry about missing a reply to a Closed ticket, since it'll automatically be reopened, and assigned to whoever was last assigned to the ticket! (You can assign multiple agents too; I like use this just to easily find / view tickets I'm involved in / need to refer to info from it, even if I'm not the one to respond.) - The BEST feature of Keeping is the Knowledge Base. We have FAQs stored (the lightning bolt icon next to the send buttons) which we can add to the email, basically like copy and pasting text, and even links and images. The info is editable in the text body too, to further personalize responses. - This might be the ACTUAL BEST feature: For those customers who create a new email thread for every response instead of simply replying to the existing thread (very annoying, but I'm not sure they even know they're doing it) - each ticket shows info on "related tickets" that you can click between and easily find previous info. - The new Shopify integration tool is an example of Keeping's continuing progress. When you're viewing a ticket, their Shopify order and customer info is right there, so you don't have to have Shopify open in a separate window 24/7. And if you need to do anything in their actual order or customer profile, each are linked in this section. --- ps - My review includes what I feel is more important to general users, but I've explored most of the ins and outs of Keeping. I recommend doing the same to more quickly understand how it works, and how to use to use it with your processes! - I also mentioned some additional features I'd like to see in the future, and the Keeping team was great to talk to about it! Thanks for this great and very comprehensive review! 😊

Just signed up for this app. Customer service was awesome- the next available timeslot was next week but Derek Benito made time for us this week so we could launch our campaign ASAP. Thanks again so much Derek!