Odysea
Czechia
Reviews (2)
Last peak season we scaled spend based on wrong margin reports and figured out afterward we actually lost money on some product verticals. Thats why I'm switching from custom solution. COGS versioning, shipping and order processing fees mapped properly - doing it by hand is a nightmare and breaks every time a cost changes. Here you can play with costs a lot and customize the logic, fallback rules keep data clean, P&L in real time seem to be accurate so I can actually react. Big plus is that the app is usable for EU markets Devs are solid too, sent them feedback and they shipped it.
Waiting for the support for like an hour, no response despite the widget showing the support is active and they will respond fast.
Developer reply ·
We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion. To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available. We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us. Best regards, Nikos
