The MACCS

We were honestly surprised by how well Rosie works. Almost immediately, it helped us reduce our customer service costs while giving our customers a much better experience. Customers get their questions answered right away without having to wait for someone on our team. Rosie can help them check their order status, answer questions, and handle a lot of the things that previously required a customer service rep. The most exciting part for us has been seeing customers actually place new orders over the phone without any human intervention. Rosie can help customers find what they’re looking for, build their order, and send them a secure checkout link to complete their purchase. So instead of our phone line just being a customer service expense, it can actually generate revenue. We’ve been incredibly impressed with the platform and would highly recommend Rosie to any e-commerce company looking to improve customer service, reduce costs, and capture more sales.

Love this app! Support is incredibly responsive and super helpful as well -- Dovydas worked with us to resolve our issue in no time, including accessing our store and applying some custom code to a bundle for us to resolve an issue we were having. Highly recommend!