Biotikur
Germany
Reviews (2)
The tracking itself is good but they are very careless with your business. I implemented the tracker and setup was easy and high-quality. However, when you first install the app it auto-installs the free plan. They shut off tracking after the first 5 orders with ZERO notification. No email - NOTHING. If you forget to upgrade to a paid plan - there is no tracking at all sent back to Facebook/Meta until you discover this on your own. My tracking was not working for more than one week. This cost me valuable data and messed up campaigns I was spending hundreds of dollars on. Terrible business decision and irresponsible!
Developer reply ·
Hi there, thank you for sharing your feedback and we’re truly sorry for the impact this had on your business. You’re absolutely right to expect clear communication. While the free plan is meant to help merchants test setup quickly, we should never allow tracking to stop after the first 5 orders without proactive, unmistakable notification and we understand how losing a week of Meta tracking can disrupt optimization and waste ad spend. Based on your feedback, we’re improving our notification flow so this doesn’t happen again for you or future customers. We really appreciate you taking the time to explain what happened, it helps us prioritize changes that better protect merchants’ data and campaigns. Thank you again for taking the time to share your valuable feedback with us. Best regards, Kaylee - Customer Support Leader at Omega
I heard about Bily from Andrew Faris' podcast. I was previously using TrackifyX for 2-3 years but their support kept getting worse and their UX breaking. Their integration was also a bit of a pain to keep track of with lots of copying and pasting code. So now trying out Bily. So far it's a good experience - Babacar helped me make sure everything was installed correctly on my Shopify store, helped me test events in Meta and answered all my questions. No copying or pasting code. 5 stars for setup. Only improvement is that it would be great if there were some check marks to show that the connections were successful and the process is complete. Also something like a dashboard in the "Lobby" that shows the events or conversions. Will report back after some time!
