Ezmera

Absolutely PATHETIC and UNACCEPTABLE service from Shadowfax. One of the most unreliable and unresponsive logistics providers we have ever dealt with. Out of our last 10 shipments, FIVE have failed to reach customers, resulting in DIRECT FINANCIAL LOSSES. A shocking 50% FAILURE RATE! Shipments are repeatedly marked "Out for Delivery" for days, followed by the same ridiculous excuse of "uncontrollable circumstances." NO proper explanation, NO resolution, and absolutely NO accountability. We have also experienced MISSING PRODUCTS and THEFT from their employees. One of our shipments has remained undelivered for OVER TWO WEEKS! Customers repeatedly call the delivery personnel, but NOBODY ANSWERS. Even their own portal fails to let us raise a support ticket. Repeated follow-ups are simply IGNORED. These failures are COSTING US CUSTOMERS, MONEY, TIME, AND OUR BRAND REPUTATION. Shadowfax appears completely indifferent to the damage its poor service causes businesses. We STRONGLY WARN other Shopify merchants and D2C businesses to THINK TWICE before choosing Shadowfax. Cheap shipping rates mean NOTHING when deliveries fail and customer support is practically nonexistent. EXTREMELY UNPROFESSIONAL. ZERO ACCOUNTABILITY. ZERO CUSTOMER SUPPORT. ABSOLUTELY DISAPPOINTING.

Excellent addition to our website. Has definitely helped us increase engagement of our customers.