Vip Kitchenn

We sell supplements so retention is everything. We installed Gratify specifically for the festival/seasonal double-points campaigns. Black Friday alone we did 38% of our Q4 revenue and I credit like 60% of that to the campaign flow — points stacking, VIP early access, the works. Real number: repeat order rate went from 41% to 64% in two months. Support agent actually walked me through setting up the BF campaign the day before. Wild.

Wanted to change the stock indicator colors to match our brand. Support showed me the full color customization panel — I replaced the default green/amber/red with our brand blue/purple/gray. The widget now feels native to our site. Every color, including the text on colored backgrounds, is adjustable.

Collection-level monitoring for new sale or promotional collections. Support showed me the collection tracker that detects when a competitor creates, renames, or removes collections. Caught a competitor testing a 'Clearance' collection that they created and deleted within six hours — probably testing before their real sale launch.

The dedicated support is really helpful. Whenever I have questions about sourcing or fulfillment, having someone available to guide me makes the whole process much easier.

Wanted to block Southern Italy specifically while keeping Northern Italy open. Support explained that sub-country blocking isn't possible with IP geolocation at that precision — it's a technology limitation, not a product gap. They suggested using address validation at checkout instead. Honest answer, practical alternative.