Utensio

Monthly subscription renewals were triggering OTP verification even though the customer wasn't actively on the site. Support configured an exemption for automatic recurring charges. Subscriptions renew silently now, verification only fires on manual actions. Solved a problem I didn't realize I had until subscribers started emailing us about unexpected verification texts.

Multi-timezone locations were using a single time zone for open/closed status. Support configured per-location time zones so our Pacific Coast stores show Pacific time and our East Coast stores show Eastern. The open/closed indicator is now accurate for every location regardless of the customer's own time zone.

Our page speed dropped after installing Securify and I was ready to uninstall. Support investigated and found the protection script was loading synchronously. They switched it to async loading on their end and our score recovered within a day. The willingness to actually diagnose a performance issue rather than giving a generic answer made the difference.